Functional Analyst
Job in
Greater Upper Marlboro, Prince George's County, Maryland, 20792, USA
Listed on 2026-05-16
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-05-16
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Technical Support, Systems Analyst
Job Description & How to Apply Below
Job Description
Location:
Upper Marlboro, MD
Experience required: 8 - 25 years
Key Responsibilities Platform Support & Administration- Assist in day‑to‑day administration of the Service Now platform, following TCS and ITIL best practices.
- Support user and group management, role assignments, and access controls.
- Help maintain platform hygiene including basic configuration updates, scheduled job checks, and module validations.
- Provide Level 1.5/Level 2 support for Service Now-related incidents, service requests, and enhancements.
- Troubleshoot issues related to forms, UI policies, client scripts, workflows, and catalog items under senior team guidance.
- Work with development and functional teams to test new releases, patches, and configurations.
- Support configuration of Service Now modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
- Assist in preparing update sets and documentation for changes.
- Create and maintain basic reports, dashboards, and lists used by IT and business teams.
- Assist in CMDB data updates and attribute maintenance.
- Follow defined processes for incident, request, and change management.
- Ensure compliance with quality standards, documentation guidelines, and audit requirements.
- Background in IT, SaaS platforms, IT support, or enterprise applications.
- Mandatory Service Now Certified System Administrator (CSA) certification.
- Basic understanding of ITIL or IT service management concepts.
- Ability to troubleshoot logically and collaborate with global teams.
- Strong communication skills and eagerness to learn the Service Now ecosystem.
Salary Range: $70,000-$80,000 a year
Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Role:
Analyst
Job Function:
Technology
Desired
Skills:
Agile
Location:
Upper Marlboro, MD (duplicate)
Desired Candidate Profile: BACHELOR OF COMPUTER SCIENCE
Job
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