Window & Door Service Technician

Join Our Team – Build Your Future with Thompson Creek!

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• Location 8100 Penn Randall Pl,Upper Marlboro, MD, 20772,United States
• Base Pay $22.00 / Hour
• Other Compensation Bonus earning opportunity
• Employee Type Full Time Non-Exempt

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Thompson Creek Window Company is looking for experienced hands-on technicians who know how to diagnose problems, make repairs, and get the job done right the first time.

This is a field service role for someone who is comfortable working independently, solving problems in customers’ homes, and handling repairs on windows, doors, siding, and gutter systems .

If you’re the kind of person who takes pride in your work, doesn’t cut corners, and knows how to fix things the right way
, we want to talk to you.

• Complete scheduled service appointments within assigned timelines
• Diagnose and repair issues involving windows, doors, siding, and gutter systems
• Perform warranty repairs and post-installation service work
• Conduct quality assurance visits to ensure installations are performing properly
• Review work orders before service and identify any discrepancies
• Document service visits with notes, photos, materials used, and labor time
• Use company service applications to track job activity
• Communicate with internal teams regarding follow-ups, materials, or escalations
• Maintain company tools, equipment, and service vehicle

• Proven experience in home improvement repair, installation, or field service
• Ability to diagnose and repair exterior home products
• Basic carpentry and mechanical troubleshooting skills
• Comfort working independently in customers’ homes
• Ability to document work using mobile applications
• Valid driver’s license

• Window and door installation or service
• Siding installation or repair
• Gutter installation or repair
• Residential remodeling
• Professional handyman services

For more than 45 years, Thompson Creek has built a reputation on quality, trust, and results. Today, we are evolving into something more. A technology-enabled home improvement company focused on delivering a seamless, end-to-end customer experience.

As a family-owned business with local manufacturing, we control what matters. From product quality to customer satisfaction. That means stronger outcomes for homeowners and a more reliable, rewarding environment for our team.

Whether you are in sales, operations, technology, or corporate support, your work directly impacts the homeowner experience. You are not just part of a company. You are part of a team building something that lasts.

Headquartered in Lanham, Maryland, with our manufacturing facility in Upper Marlboro, we serve customers across the Mid-Atlantic while continuing to grow.

EOE

Drug-Free Workplace

We celebrate diversity and are committed to creating an inclusive environment for all employees.