Vocational Support Specialist

Vocational Support Specialist

Location:

Melwood-PG Campus, 5606 Dower house Road, Upper Marlboro, MD 20772, USA

Hybrid position located in Upper Marlboro, MD. Core working hours are 8:30am to 5:00pm Monday through Friday. This is a salaried, exempt, full‑time position offering a competitive salary and comprehensive benefits package. The employee must successfully complete a criminal history information background check and drug screening and be able to obtain and maintain a government security clearance.

• Provide individual task training on an ongoing basis through task analysis and task completion goal plans, developing training approaches appropriate to the individual when job changes or quality requirements change.
• Provide counseling and supportive assistance to individuals assigned to the Contract Division and/or performing contractual work, helping employees and supervisors identify factors that impede job performance.
• Teach the specific job tasks necessary to achieve performance success, obtaining guidance from operations management and technical experts to train the workforce on an ongoing basis.
• Consult with supervisors and management regarding the needs of Human Resources employees, communicating strengths and weaknesses and identifying methods to increase strengths and minimize weaknesses.
• Work with all assigned direct employees to achieve quality, timeliness, and contract site profitability objectives, observing workplace behavior to identify and correct negative deviations promptly.
• Provide comprehensive support and crisis intervention in areas such as immediate on‑site intervention, problem analysis, and follow‑up recommendations, staying current on behavior modification theories and training approaches.
• Facilitate acclimation and integration issues, task‑change coping strategies, job performance, on‑site work, and personal goal setting and needs assessments.
• Prepare written summaries in approved format of all individual counseling activities (meetings, phone contacts, site visits, counseling sessions, etc.).

Bachelor’s degree with certification in rehabilitation counseling or a related field required; master’s degree preferred. Minimum of two years of coaching and/or counseling experience directly related to employment program models is required. Prior experience in a manufacturing or services environment preferred. Experience with disabilities, mental health, and/or substance abuse preferred. Must be able to work well and communicate with all levels of management, staff, and individuals served.

Must possess excellent verbal and written communication, ability to conduct evaluations using approved assessments, develop behavioral plans and research techniques to correct employee performance barriers, promote individual abilities, and demonstrate strong analytical, judgment and decision‑making abilities. Proficiency in Microsoft Office applications and email. Must be able to work in a fast‑paced environment and manage multiple and changing priorities and deadlines.

Evenings, holidays, weekends, and overtime may be required. Must present a professional appearance and image. Must be willing to use personal vehicle in the performance of duties, possess a valid driver’s license and a good driving record.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.