Operations Manager - Inbound

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an Inbound Operations Manager for our Market Distribution Center in Upper Marlboro, MD. If you have familiarity and experience in warehouse management, order fulfillment, inventory control, process management, work-shift coordination, and are organized with great people skills, this is the position for you! This position entails leading all aspects of a 360,000 square foot distribution center with 85 hourly warehouse associates.

With 11 strategically located regional distribution centers and a growing network of 6+ market distribution centers throughout the US this position offers incredible advancement opportunities! We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up.

• Responsible for the operational functions of the Distribution Center
• Lead other projects as directed by the General Manager
• Responsible for developing Department Managers
• Establish and maintain open lines of communication with all corporate associates, branch personnel and distribution associates
• Continuous review, evaluation, and audit of operational procedures and performance KPIs with the purpose of identifying areas for improvement or developing potential cost saving projects
• Build upon Departmental Goals monthly and ensure adherence to established KPIs
• Communicate, in a timely manner, steps taken to correct problems or ongoing issues
• Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools
• Drive safety, quality, and profitability to meet or exceed company objectives
• Act as a strategic partner on the leadership team and liaison among different departments to improve operation results
• Ensure warehouse operation is led with efficiency and success
• Manage inventory control in our warehouse

• Bachelor’s Degree is preferred, equivalent experience will be considered
• 5+ years' management experience in a Distribution Center / Fulfillment Center environment required
• 5+ years handling inventory / operational tasks
• Warehouse Management System (WMS) experience
• Ability to adapt and change processes to keep pace with the evolving business requirements
• Outstanding organizational and leadership skills to reliably respond to urgent situations
• Must be process oriented with good judgment and decision-making abilities
• Strong interpersonal skills and the ability and desire to lead a team
• A confirmed understanding of OSHA and DOT regulations
• Proficient technical skills included but not limited to Microsoft O365 applications
• At Ferguson, we care for each other.

• health
• dental
• vision
• paid time off
• life insurance
• 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

• $4,743.90 - $12,966.80
• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles
• This role is Bonus or Incentive Plan eligible
• Ferguson complies with all wage regulations
• The starting wage may be higher in certain locations based on local or state wage…