Collector II - Driven Financial Services

Driven Financial Services
- Greeley, CO
- Full Time

Build a Career Where Integrity Still Matters

Driven Financial Services (DFS), part of the Yoder Family of Companies, is growing—and we’re looking for people who want more than just a job. If you enjoy problem-solving, helping customers find solutions, and working for a company that values integrity, accountability, and community, this could be a great fit.

We’ve proudly served Northern Colorado since 1908 and have been recognized as one of Northern Colorado’s Best Places to Work
. Our success comes from investing in our people and doing business the right way.

As a Collections & Account Services Specialist
, you’ll work directly with customers to manage accounts, resolve delinquencies, and help bring accounts back into good standing—while maintaining professionalism and empathy.

You’ll be responsible for:

Contacting assigned accounts promptly to establish payment arrangements

Responding to customer calls, voicemails, and emails in a timely manner

Processing and documenting payments accurately

Following up on missed promises to pay

Escalating problem accounts to leadership as needed

Pursuing same-day payment arrangements when appropriate

Maintaining accurate and detailed account records (contact info, employment, payments, agreements)

Monitoring GPS data on assigned accounts

Creating accountability plans and holding customers to agreed-upon terms

Providing accurate account information to customers upon request

Supporting a positive, respectful, and solutions-focused team culture

Assisting with other duties as assigned

Required

High school diploma or equivalent

Strong communication, negotiation, and problem-solving skills

Working knowledge of FDCPA requirements (including mail and text compliance)

Comfort using Google Workspace and Microsoft Office tools

Preferred

3+ years of collections experience

Bachelor’s degree in business, finance, or a related field

What are the total Rewards?

• Compensation, Hourly Non-Exempt: $20-$25 DOE

Paid vacation, sick time, and paid holidays

Profit sharing

401(k) with employer contribution

Employer-paid life insurance

Medical, dental, and vision insurance

On-site Early Childhood Education Center offering high-quality childcare for employees’ children (availability based on enrollment)

Employee discounts across Yoder Family of Companies

A strong, values-driven culture that supports employees and families