Billing Representative

Overview

The Billing Representative is responsible for processing invoices and ensuring accurate billing for services rendered. A key aspect of this role involves receiving, reviewing, and processing incoming paperwork from drivers to ensure timely and accurate billing.

• Billing and Invoicing:
  Prepare and process customer invoices based on submitted documentation.
• Ensure accuracy in billing by verifying rates, charges, and customer agreements.
• Receive, review, and organize incoming paperwork from drivers, such as delivery logs, expense receipts, and proof of deliveries.
• Verify documents for completeness and accuracy.
• Reconcile billing discrepancies with internal and external stakeholders.
• Investigate and resolve issues related to billing or incomplete paperwork.

• Customer Service:
  Respond to customer inquiries regarding billing and resolve disputes professionally.
• Collaborate with drivers and operations staff to clarify billing-related issues.

• Maintain accurate and up-to-date records of billing transactions and driver submissions.
• Ensure all driver documentation is archived according to company policy.

• Suggest and implement improvements in billing and documentation processes to enhance efficiency and accuracy.

• Participate in special projects as required by management.

• High school diploma or equivalent; associate degree in accounting, business, or related field.
• 1-3 years of experience in billing, accounts receivable, or related roles.
• Proficiency in billing software and Microsoft Office Suite, particularly Excel.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Effective communication skills, with the ability to collaborate across teams.
• Ability to handle high volumes of paperwork and multitask effectively.
• Problem-solving skills to address billing discrepancies and documentation issues.
• Strong customer service mindset to manage driver and client interactions professionally.

• Benefits:
  Vision, Medical, and Dental coverage begin after 60 days of employment.
• Better Futures Program: 2 Year Community College tuition paid for you or your dependents.
• Paid Time Off: sick leave, vacation, and 6 company observed holidays.
• 401(k): company match begins after the first year of service and follows the company vesting schedule.
• Base salary range of $18 - $21

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.