Billing Representative

Position Overview

The Billing Representative is responsible for processing invoices and ensuring accurate billing for services rendered. A key aspect of this role involves receiving, reviewing, and processing incoming paperwork from drivers to ensure timely and accurate billing.

• Prepare and process customer invoices based on submitted documentation.
• Ensure accuracy in billing by verifying rates, charges, and customer agreements.
• Receive, review, and organize incoming paperwork from drivers, such as delivery logs, expense receipts, and proof of deliveries.
• Verify documents for completeness and accuracy.
• Reconcile billing discrepancies with internal and external stakeholders.
• Investigate and resolve issues related to billing or incomplete paperwork.

• Respond to customer inquiries regarding billing and resolve disputes professionally.
• Collaborate with drivers and operations staff to clarify billing-related issues.

• Maintain accurate and up-to-date records of billing transactions and driver submissions.
• Ensure all driver documentation is archived according to company policy.

• Suggest and implement improvements in billing and documentation processes to enhance efficiency and accuracy.

• Participate in special projects as required by management.

• High school diploma or equivalent; associate degree in accounting, business, or related field.
• 1-3 years of experience in billing, accounts receivable, or related roles.
• Proficiency in billing software and Microsoft Office Suite, particularly Excel.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Effective communication skills, with the ability to collaborate across teams.
• Ability to handle high volumes of paperwork and multitask effectively.
• Problem‑solving skills to address billing discrepancies and documentation issues.
• Strong customer service mindset to manage driver and client interactions professionally.

The applicant who fills this position will be eligible for the following compensation and benefits:

• Vision, Medical, and Dental coverage begin after 60 days of employment.
• Better Futures Program: 2‑year community college tuition paid for you or your dependents.
• Paid Time Off: sick leave, vacation, and 6 company observed holidays.
• 401(k): company match begins after the first year of service and follows the company vesting schedule.
• Base salary range of $18 - $21.
• Eligible to participate in the Company’s annual bonus plan; the amount of bonus varies and is subject to the standard terms and conditions of the incentive program.