Administrative Assistant I​/II - Attorney's Office

The Administrative Assistant I/II is an administrative support position involving moderately complex work problems and situations for a department and/or division. This position requires a high level of customer service skills, interacting with the public and other employees to achieve the essential functions of the job. This position requires strong, professional communication skills, financial/budget acumen, office support abilities, and comfort with regular use of office technology and software.

Each department and/or division may require additional specific skills and abilities based on the assigned workgroup and its operations.

The Administrative Assistant I is an intermediate-level class in the administrative support series responsible for a variety of routine to semi-complex clerical/administrative and staff support work. Incumbents have knowledge of standard administrative practices and procedures with some related experience in a similar position.

The Administrative Assistant II is an advanced-level class in the administrative support series, responsible for a wide variety of semi-complex to complex clerical/administrative and staff support work. Incumbents are able to complete tasks and projects with technical/functional latitude and minimal oversight. They have directly related experience for the position and are competent in all aspects of routine administrative support.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority.
• Communicate with customers to ensure that, where possible, they are satisfied and their needs are being addressed; solicit and evaluate customer feedback.
• Act as an ambassador by understanding and fostering the organization's mission and vision.
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner.
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior.
• Address difficult or contentious issues in a constructive manner.
• Support/promote positive change, and demonstrate flexibility.
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization.
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered.
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives.
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity; and adapt behaviors and communication to accommodate these differences.

• Demonstrate knowledge of current office practices, procedures, equipment, business English, spelling, and mathematical computations and tabulations.
• Consistently provide exceptional customer service to coworkers and external customers in a wide variety of settings including in-person, email, and phone.
• Operate a personal computer and be competent learning and using current computer software applications including word processing, email, financial management, document routing, etc. (examples include:
  Microsoft Office Suite, Adobe Acrobat Pro, Outlook, JD Edwards, Docu Sign, Laserfiche, and department-specific software programs); must be able to type 40 wpm with accuracy.
• Exhibit strong organizational skills and attention to detail.
• Make decisions and problem‑solve in accordance with precedents and regulations and to apply these to work situations.
• Understand and follow moderately complex oral and written instructions; read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Exercise discretion handling and maintaining confidential matters.
• Establish and maintain positive, effective relationships with other employees, customers, external agencies, and the public; effectively and professionally handle conflicts that arise.
• Remain calm under time‑sensitive pressure situations; adjust rapidly to reprioritized work schedule and duties.