Customer Service​/Proctor-Backup Assessment Center Administrator

Description

Pay – $25.44 - $30.53 per hour based on qualifications and experience.

This is a nonexempt, part-time, as needed position.

Saturday and Sunday availability is required;
Friday availability is preferred.

Shifts may be scheduled between 7:00 a.m. and 6:30 p.m. and are typically up to 5.5 hours in length. Staff are scheduled based on testing needs and available shifts.

Regular weekly hours are not guaranteed, and there may be weeks when no shifts are available. Staff should have the flexibility to pick up shifts as they become available.

Join the NBCE team as we open our new state of the art Assessment Center to administer pre-licensure examinations for chiropractic examinees! Our Part IV exam is a practical, clinical assessment designed to test the examinee’s hands-on skills. We are now hiring for Assessment Center Administrator to manage examinee check in and security, coordinate test administration logistics, and answer questions/determine solutions.

The Assessment Center Administrator (ACA) is responsible for maintaining the integrity of the Part IV examination by adhering to all testing procedures and company policies with professional judgment. The ACA role handles multiple administrative duties, including registration, ensuring security, providing secure exam delivery, and offering customer service. This role requires a high level of professionalism, reliability, and discretion in a high-stakes testing environment.

• Attend ACA training, as needed.
• Review and learn the contents of the Assessment Center Administrator manual.
• Set up the Assessment Center, as needed, (i.e., security and registration areas).
• Stock coffee and snack area, if necessary.
• Assist the Simulation Control Specialist (SCS) with computer set ups.
• Pull up log and prepare booklets and pencils.

• Check in testing examines; verify their identification.
• Perform examinee screenings for security; wand examinees upon entry.
• Assist in examinee orientation, if necessary.
• Coordinate exam activities, including movement of examinees from orientations to exam stations.
• Monitor and assist with any examinee’s questions or issues during the examination.
• Ensure overall security (front door is locked and examinees’ personal belongings are locked up).
• Make necessary decisions regarding irregularities, in accordance with NBCE policies, during the exam.
• Communicate with appropriate NBCE staff during the exam, when necessary.
• Perform any other duties, as assigned, by the Manager of Test Administration.

• Ensure personal items are returned to examinees post-exam.
• Assure proper release of examinees.
• Prepare for the next examination session, including light housekeeping such as emptying the trash in exam rooms and bathrooms, as necessary.
• Assist with closing procedures of the test center at the end of the day.

• High school diploma or equivalent.
• Minimum of 2 years lead customer service experience, including:
• Handling complex and escalated customer issues.
• Exercising sound judgment and independent decision-making.
• Strong analytical and problem-solving skills.
• Remaining calm and effective under pressure.
• Exceptional communication skills, including the use of de-escalation techniques.
• Flexibility and adaptability in changing environments.
• Office experience is preferred.

• Intermediate experience in Microsoft office (Word, Excel, and Outlook)
• Possesses…