Front Desk & Eligibility Coordinator Job Greeley area,Colorado USA,Administrative/Clerical

The primary purpose of this position is to serve as the main point of contact for the Greeley Housing Authority (GHA) and to administer the initial eligibility functions of the Housing Choice Voucher (HCV) program in accordance with U.S. Department of Housing and Urban Development (HUD) regulations, GHA's Administrative Plan, and applicable federal, state, and local requirements. The incumbent provides front-desk reception, general information services, and administrative support to residents, applicants, landlords, vendors, and members of the public, and also processes HCV applications, conducts initial eligibility determinations, verifies income and assets, administers the HCV waiting list, and coordinates the move-in process for approved applicants.

The incumbent also provides backup work order coordination for Public Housing and Low-Income Housing Tax Credit (LIHTC) units and maintains the confidentiality of housing, financial, and personally identifiable information in accordance with applicable program and privacy requirements.

All activities must support Greeley Housing Authority’s (“GHA”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Reception and Customer Service Housing Program Support Appointment and Office Coordination Mail and Correspondence Administrative Support Payments and Financial Transactions Communication and Public Information Confidentiality and Compliance Work Order Coordination Applicant and Eligibility Processing Income and Asset Verification Family Composition and Initial Program Compliance Rent and Housing Assistance Calculations Participant Services — Eligibility Functions Compliance and Quality Control EIV and Data Security Documentation and Recordkeeping Other Duties

Knowledge of GHA departments, programs, staff contacts, and frequently requested administrative information.
Knowledge of affordable housing programs, including the Housing Choice Voucher (HCV), Public Housing, and other housing assistance programs administered or managed by GHA.
Knowledge of applicable Fair Housing, Section 504, ADA, and civil rights requirements as they apply to public-facing housing program administration.
Knowledge of HUD Housing Choice Voucher program regulations, eligibility requirements, and administrative procedures as established in HUD requirements and GHA's Administrative Plan.
Knowledge of HUD waiting list administration requirements, applicable local preferences, and tenant selection procedures under GHA's Tenant Selection Plan.
Knowledge of HUD Enterprise Income Verification (EIV) system requirements and applicable data security, access, and confidentiality protocols.
Ability to provide responsive customer service to residents, applicants, landlords, vendors, and members of the general public.
Ability to communicate clearly in oral and written form with individuals from diverse linguistic, cultural, and socioeconomic backgrounds, including those requiring language access services.
Ability to manage interactions with difficult or upset customers and apply de-escalation techniques in accordance with GHA customer service procedures.
Ability to maintain the confidentiality of applicant, participant, employee, and organizational information in accordance with applicable privacy and records management requirements.
Ability to organize and prioritize multiple concurrent tasks in a high-volume office environment.
Ability to enter and retrieve data from electronic records management systems with a high degree of accuracy.
Ability to interpret and apply agency…