ACH Operations Analyst & Process Optimizer

• Supports ACH production operations by monitoring file activity, ensuring compliance with ACH processing rules, and resolving exceptions as they arise

• Serves as a key backup to the ACH desk team, stepping in to conduct research, troubleshoot issues, and assist customers with file processing when capacity is limited

• Analyzes transaction data and investigates discrepancies

• Coordinates with internal partners

• Supports high-value client activity through direct outreach and issue resolution

• Manages multiple operational tasks simultaneously, maintaining accurate documentation, and ensuring timely processing and resolution of ACH-related items in a fast-paced, process-driven environment

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of related experience
• Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Strong understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

🔍 ATS Optimization Keywords
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Hard Skills

• ACH processing
• transaction data analysis
• issue resolution
• project management
• testing methodology
• test scheduling
• test plan review
• forecasting

Soft Skills

• analytical skills
• communication skills
• organizational skills
• problem-solving
• team collaboration
• time management