Product Advisor

Responsibilities

• Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams.
• Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation.
• Address functionality and content questions related to the CDB.
• Develop and maintain training materials such as user guides, one‑pagers, and FAQs.
• Deliver virtual training sessions, including one‑on‑one sessions and scheduled webinars, to introduce and reinforce CDB functionality.
• Ensure a positive client experience through effective access management and product support.
• Monitor industry trends and integrate relevant insights into client interactions and product guidance.
• Partner with cross‑functional teams to enhance product adoption and overall client value realization.

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in a clinical, supply chain, or healthcare operations setting required.
• Solid customer service mindset and a commitment to delivering a positive client experience is required.
• Proven ability to train individuals and groups on CDB or similar healthcare analytics tools to maximize client value.
• Experience supporting or implementing healthcare software solutions preferred.
• Prior experience with Vizient CDB highly preferred.
• Understanding of or hands‑on skills with data analysis preferred.
• Knowledge of relational databases, business intelligence tools, or analytics platforms preferred.
• Experience with data quality and performance improvement initiatives preferred.
• Strong written and verbal communication skills with experience presenting to diverse audiences.
• Willingness to travel.

Demonstrates expertise in client onboarding and engagement, with a strong focus on delivering training and support for healthcare analytics tools. Proficient in data analysis and enhancing client value through effective communication and collaboration with cross‑functional teams.