Customer Marketing Specialist – Customer Advisory

Responsibilities

• Lead and scale the Global CxO Customer Advisory Board Management program to capture and synthesize high-level strategic feedback.
• Facilitate impactful virtual and in-person regional CAB meetings across North America, EMEA, and APAC.
• Pioneer the use of AI-enabled tools to extract, curate, and deliver exceptional market and customer insights.
• Author and present professional executive insight reports to internal product, marketing, and sales stakeholders.
• Create a scalable replication playbook enabling regional and country-specific teams to successfully deploy local portfolio boards.

• Proven experience managing customer advisory boards, executive conference tracks, or user groups within a B2B SaaS technology environment.
• Extensive background working in fast-paced technology companies with strong cross-functional matrix collaboration skills.
• Exceptional interpersonal and written communication skills with a track record of engaging and building trust with executive-level customers.
• Solid background in leveraging artificial intelligence tools to improve program productivity and insights delivery.
• Bachelor’s degree in Marketing, Business, Architectural Design, Engineering, or Construction Management.

Demonstrates expertise in managing Customer Advisory Boards and leveraging AI-enabled tools to enhance insights and productivity. Proven ability to engage with executive-level customers and facilitate impactful meetings across global regions.