Process and Training Associate

Job Description:

Position:
Process & Training Associate
Department:
Project Services

Reports To:

Manager, Process & Training

Location:

Fremont

The Project Services Process & Training Associate supports the development, documentation, and implementation of Project Services processes and training programs. This role works under the direction of the Manager of Process & Training to translate cross-functional input into clear, standardized process documentation and to support consistent process adoption across the Project Management organization. This is a hands-on contributor role responsible for maintaining process documentation, supporting training initiatives, and ensuring accuracy and consistency across process-related data and tools.

The Process & Training Associate will develop a strong understanding of Nextpower’s products, systems, and project execution workflows while contributing to process improvement and PM enablement efforts. This role is designed to develop into a subject matter expert in Project Services processes and training over time.

• Support Process & Training Initiatives:
  Execute assigned documentation, training, and data tracking activities in support of process and training priorities set by the Manager of Process & Training.
• Develop and Maintain Process Documentation:
  Ensure Project Services process documentation is clear, accurate, and up to date by drafting new documents and refining existing procedures based on stakeholder input.
• Enable Effective Training Programs:
  Support development and delivery of training programs, including onboarding and refresher sessions, to ensure Project Managers understand and effectively apply processes.
• Ensure Data Accuracy and Process Integrity:
  Maintain accuracy of key operational data by tracking completed Change Orders (COs) and performing routine validation of Sales Order attributes (e.g., ship-to country/state).
• Develop Operational Knowledge:
  Build a strong understanding of Nextpower products, systems, and project workflows to effectively contribute to process development and support PM teams.

• Process Documentation & Development Draft new process documents based on input from stakeholders and direction from the Manager of Process & Training.
• Update existing documents for clarity, accuracy, and usability.
• Complete Document Change Orders within PLM systems and maintain document repositories.
• Support consistency of documentation across all Project Services lifecycle stages.
• Cross-Functional Coordination Gather and synthesize inputs to support process development led by the Manager of Process & Training.
• Training Support & Delivery Support development of training materials (presentations, guides, and examples).
• Help coordinate training logistics, scheduling, and communications.
• Assist in co-delivering training sessions including new-hire onboarding and Project Manager refresher training under the guidance of the Manager of Process & Training.
• Reinforce process understanding through direct interaction with PMs.
• Data Tracking & Validation Analyze completed Change Order (CO) data to capture finalized outcomes.
• Maintain structured tracking of CO data in Excel.
• Perform monthly validation of Sales Order ship-to country and state data to ensure accuracy and consistency.
• Additional Responsibilities Develop and maintain an understanding of NX Trackers, Services, Software, and associated Tools.
• Develop familiarity with Nextpower business practices, values, and policies.
• Provide a strong internal customer experience to Project Managers and stakeholders.
• Support execution of initiatives and tasks assigned by the Manager of Process & Training.
• Manage multiple assignments and priorities in a dynamic…