Service Advisor

SERVICE ADVISOR

About Wickham Tractor Co.

Wickham Tractor Co. is a fourth-generation, family-owned Ag, Powersports, light industrial, and lifestyle equipment company with five dealership locations across northeast Colorado. We are a progressive, values-driven organization committed to excellence-for our customers, our employees, and the communities we serve.

Position Summary

We are expanding our service team and are seeking a skilled and experienced Service Advisor to join our Greeley dealership. This role is ideal for a professional who values customer relationships, thrives in a fast-paced environment, and enjoys being the connection between customers and technicians.

As a key member of the service team, you will ensure exceptional customer care while maximizing technician efficiency. You will serve as the primary point of contact for service customers, accurately translating their needs into repair orders and ensuring timely, high-quality service from intake through delivery.

Key Responsibilities

Customer Experience & Coordination

* Professionally greet customers and accurately document service needs on repair orders.

* Build customer confidence through clear communication and expert guidance.

* Keep customers informed of repair status, timelines, and any changes.

* Arrange quality control verification and coordinate unit delivery or pickup.

Service Operations

* Manage and coordinate service schedules for multiple technicians.

* Follow established repair order processes from start to finish.

* Estimate, document, and explain all service charges clearly.

* Obtain warranty approvals and required authorizations promptly.

* Close and finalize repair orders accurately and on time.

* Reconcile and process all service time from the previous day.

Sales & Product Knowledge

* Meet or exceed individual service sales goals by recommending additional maintenance, service, parts, and accessories.

* Stay current on product updates, recalls, service bulletins, certifications, and warranty guidelines.

Education & Qualifications

* High School Diploma or equivalent (required)

* Experience in agriculture, farming, heavy equipment, or related industries (preferred)

* Dealership service experience or formal service training (preferred)

* Proficiency with Microsoft Office, internet applications, database systems, and dealership software

* Strong organizational, interpersonal, and communication skills

* Detail-oriented with excellent follow-up and time-management abilities

* Professional, team-oriented mindset

* Ability to thrive in a fast-paced, multi-directional environment

* Solutions-focused approach to problem solving

* Flexibility to work extended or adjusted hours during seasonal peak periods

* Valid driver's license with insurable driving record (required)

Physical Requirements

This position requires extended periods of:

* Sitting, standing, walking, bending, squatting, crawling, and reaching overhead

* Lifting up to 50 lbs. regularly without assistance

* Grasping, pushing, and pulling with both hands

Additional requirements include working around moving machinery, driving vehicles, extensive computer use, hearing normal tones, speaking clearly, and visual acuity.

Compensation

* $22.00 - $30.00 per hour, based on experience and qualifications

Benefits Package

(Waiting period applies)

* Competitive base pay

* Medical, dental, and vision insurance

* Health Savings Account (HSA) with company contribution

* Flexible Spending Account (FSA)

* Company-paid life insurance

* Company-paid long-term disability insurance

* Employee Assistance Program (counseling, legal support, etc.)

* 401(k) retirement plan with company match

* Christmas Club with company match and monthly compound interest

* Paid holidays and paid time off

* Employee discounts at Wickham Tractor Co.

* Manufacturer-led training to build product knowledge and career growth

Schedule

* Monday through Friday, 8-hour shifts

* Occasional work outside regular business hours as needed

Work Location

* In-person position at the Greeley dealership (not remote)

Reporting Structure

* Reports directly to the Store Manager

Wickham Tractor Co. is an Equal Opportunity Employer and is proud to offer rewarding career opportunities in the agricultural industry. We appreciate and honor those who have served and strongly encourage Veterans to apply.