Guest Services Representative - Recreation Center

Full Salary Ranges: $15.16 - $21.75 Hourly

Anticipated Hiring Ranges: $15.16 - $18.46 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).

The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

City of Greeley's Total Rewards

The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits:
This position is benefits eligible. Please view our benefits guide here.

Job Summary:

The Guest Services Representative serves as the first point of contact for visitors, providing excellent customer service, answering inquiries, processing registrations or transactions, and supporting the daily operations of the facility. This role ensures that guests have a positive and welcoming experience while maintaining accurate records and following organizational policies.

Experience, Knowledge,

Skills:

Minimum Requirements

* High school diploma or equivalent (GED).

OR

* Any combination of related education, experience, certifications and licenses that will result in a

candidate successfully performing the essential functions of the job,

AND

* Possession of a valid driver's license.

Preferred Qualifications

* One (1) year of customer service, front desk, or clerical experience.

* Experience and knowledge of computer operations and use of software packages including

Microsoft Office applications.

* Spanish/English bilingual skills.

Knowledge, Skills, and Abilities

* Strong communication and interpersonal skills.

* Ability to provide courteous, responsive, and professional guest service.

* Comfortable handling cash, credit card transactions, and daily reconciliations.

* Basic computer skills and familiarity with office software and reservation systems.

* Ability to manage multiple tasks and remain calm under pressure.

* Detail-oriented and dependable with good time management skills.

* Ability to follow policies and procedures and work independently or as part of a team.

Travel:

* Category A-Standard Local Travel:
This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Essential Functions

* Greet guests in person, by phone, or electronically in a courteous and professional manner.

* Provides information about facility' programs s, services, policies, events, and schedules.

* Registers participants for classes, memberships, or programs using reservation software.

* Handle payments, issue receipts, and perform cash handling or reconciliation duties.

* Maintain front desk area, lobbies, and guest areas in a clean, orderly condition.

* Monitor entry and exit to ensure facility safety and access control compliance.

* Respond to guest feedback, concerns, or complaints; escalates issues when needed.

* Assist with setting up or preparing for programs or facility rentals.

* Maintain accurate logs, attendance records, and incident reports.

* Support administrative tasks including filing, data entry, and supply inventory.

* Performs other duties as assigned.

Supervisory Responsibilities:

* N/A

Work Environment and

Physical Requirements:

Work Environment

* Frequent and heavy…