Customer Service Representative

Customer Service Representative Part-Time

This is an ongoing recruitment process, with no specific closing date. We will be reviewing applications on a rolling basis.

We’re searching for a polite and professional Customer Service Representative to provide superior customer service. Do you enjoy forming new relationships every day? This may be a great fit for you! The Customer Service Representative position involves a high degree of public contact and ensures daily operations of the facility. This position is responsible for receiving and answering inquiries from the public by telephone, via email, or in person on a wide range of District services/programs, rates, policies and procedures.

This position is also responsible for completing point of sale transactions, handling program registrations, group reservations, passes and collecting admissions. In addition, the Customer Service Representative will ensure that facility rules and safety standards are followed. We are currently looking for all hours of operation: morning to evening hours, weekends and holidays. Weekends are mandatory for the Lone Tree Recreation Center.

• Will possess a valid Colorado Driver License or have the ability to obtain upon hire and maintain an acceptable driving record. Possess a professional and welcoming demeanor.
• Has excellent communication, customer service and problem solving skills.
• Has knowledge of modern office procedures, methods and general office equipment (computer, copier, fax, telephone, etc.).
• Will be proficient with applicable computer software applications (Word, Excel, Outlook).
• Will have the ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner.
• Will provide superior customer service and have the ability to handle customer complaints in a professional manner.

• Must be at least sixteen (16) years of age for positions at an assigned facility (Recreation Centers, Outdoor Pools, Batting Cages, Pro Shops, etc.).
• Current certifications in AED/CPR and First Aid or the ability to obtain certifications within thirty (30) days of employment.
• Spanish speaking a plus.
• Any combination equivalent to: work experience involving assisting the public, general record keeping and/or handling money.

The job description above covers the main duties of this position. Please note, as a team member, there may be additional responsibilities that are required to meet ongoing needs of the department.

• FREE use of District fitness centers and swimming pools
• Discounts on recreation classes and golf (applicable to employees working 14+ hours/week)
• Paid sick leave
• Opportunities for training and promotion from within

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.