Customer Care Representative - Utility Billing

Anticipated Hiring Range: $19.97 - $28.01 Hourly

Full Salary Range: $19.97 - $28.95 Hourly

The City of Greeley, in compliance with Colorado state law, includes a salary range for all positions posted. This law improves wage transparency. We post both the full salary range and the anticipated hiring range, where we expect to make an offer. Offers are based on experience, education, certifications, and other factors.

The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well‑being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits: This position is benefits eligible. Please view our benefits guide here.

The Customer Care Representative serves as a primary point of contact for Utility Billing and City payment services, providing exceptional customer service to internal and external customers by phone, email, and in person. This position is responsible for establishing and maintaining utility accounts, processing payments, payment arrangements, licenses, taxes, and other City receivables, resolving customer inquiries, and maintaining accurate customer and financial records.

The Customer Care Representative also supports utility billing operations by processing work orders, updating customer accounts, collecting delinquent accounts, balancing daily financial transactions, and assisting with the City's annual Food Tax Rebate Program. This position requires strong customer service, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast‑paced environment while ensuring accurate and timely service.

• High School diploma or equivalent
• One (1) year of experience in a high‑volume customer service environment
• One (1) year of experience using 10‑key calculations by touch
• One (1) year of experience entering data using a keyboard and/or automated accounting system

OR

Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND

Possession of a valid driver’s license.

• Associate degree in Business Administration, Accounting, Finance, Public Administration, or a related field.
• Experience in utility billing, municipal government, finance, or customer account management.
• Experience with utility billing software, financial systems, or customer relationship management (CRM) applications.
• Bilingual (English/Spanish) preferred.

• Knowledge of customer service principles and best practices.
• Knowledge of general office procedures, records management, and financial transaction processing.
• Knowledge of basic accounting, billing, cash‑handling, and payment processing practices.
• Knowledge of utility billing operations, municipal government services, and applicable policies and procedures is preferred.
• Skill in providing exceptional customer service while exercising professionalism, tact, and diplomacy.
• Skill in oral and written communication, conflict resolution, and active listening.
• Skill in organization, time management, and prioritizing multiple tasks in a fast‑paced environment.
• Skill in operating Microsoft Office Suite, utility billing software, financial systems, and other business applications.
• Skill in maintaining accurate records, processing financial transactions, and performing detailed data entry.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to analyze customer concerns, exercise sound judgment, and resolve issues within established policies and procedures.
• Ability to manage multiple…