Eligibility Technician - Assistance - Greeley

Job Title

Compensation Range: $26.56 - $34.53

Responsible for learning how to accurately determine eligibility through the application and recertification processes. This includes working towards independent processing of applications for public assistance programs under close supervision. Learns to gather and verify information from clients and enters data into state and county systems. Provides customer service to clients by helping them understand the application process and offering referrals to other services when needed.

Gains knowledge of eligibility programs and systems through formal training and daily on-the-job support while working toward independent case processing. Primary work location is at the Greeley office. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. This position may be eligible for up to 10 days per month telework options upon successful completion of initial training and demonstration of the ability to work independently while meeting productivity and quality standards.

Training typically takes three (3) months.

Program Training - 25%

• Participate in classroom and hands-on training for public assistance programs such as Medicaid and SNAP.
• Learn to use eligibility systems and tools such as CBMS and PEAK.
• Work closely with trainers, supervisors, and peers to build foundational knowledge.
• Demonstrate progress toward established training goals in accuracy and timeliness.

Application and Renewal Processing - 30%

• Assist with reviewing applications and renewal packets to check for completeness.
• Demonstrate progress toward the ability to independently review new applications, recertifications and supporting documentation for completeness.
• Performs extensive research in multiple databases to verify information and identify any inconsistent information.
• Determines initial eligibility, compliance, and ongoing eligibility for public assistance programs using unique guidelines, information obtained from the client interview, and any new information obtained from research.
• Demonstrates accuracy and thoroughness and exemplifies personal accountability in the learning process by researching available resources including desk aids, rules, and statues.
• Gathers information such as financial documentation and other supporting information from clients in person, over the phone, and from electronic applications.
• Progressively increase program knowledge to assist clients in understanding what information and documentation is needed, how it is obtained and how to complete required forms and applications.
• Advises clients of their rights, responsibilities and pertinent rules and regulations.
• Offers information and makes referrals relating to additional services and assistance provided within the Department or the community.

Data Entry and Case Support - 15%

• Learn and complete required forms and enter all new and updated client information into several county and state computer programs and/or databases.
• Learn and update all required logs and reports and communicate the status of pending cases to track manager.
• Demonstrate progress toward meeting and maintaining processing and quality expectations set by the department and state.

Customer Service - 15%

• Maintains a positive professional relationship with all team members and supports a healthy and productive work environment.
• Maintains a high level of professional communication, customer service and follow through with clients, peers, and supervisors.
• Responds to inquiries timely and communicate case status of assigned work to the appropriate parties.
• Proactively returns calls and e-mails and communicates with supervisor when additional assistance is needed to complete a task.

Professionalism and Teamwork - 15%

• Attend team meetings and participate in department updates and training, including viewing recordings for division or department updates and reading county wide messaging.
• Contribute to a respectful, collaborative and supportive work environment.
• Show initiative in…