Customer Service Support Specialist - Beef

Customer Service Support Specialist - Beef

Location:

Greeley, CO, United States

Customer Service Support Specialist Purpose and Scope/General

Summary:

We are looking for a Customer Service Support Specialist for JBS' Fed Beef division. This role is based fully onsite at our Corporate Office in Greeley, Colorado. The schedule for this role will usually be Monday-Friday, 7:00am-4:00pm.

Responsibilities:

• Ensure all loads arrive and depart to/from shipper and customer on time.
• Receive en-route check calls for load status, daily and at specific intervals.
• Respond and place phone calls to carriers, will be personable and precise on the phone.
• High phone usage
• Utilize various software programs to aide plant locations with carrier needs, and to view planned loads and identify problem areas
• Work and learn new business areas as needed to improve carrier on time delivery.
• Responsible for gathering information for sales and plant teams to problem solve.
• Sees all projects through to completion even when outside the scope of the department.
• Communicate the JBS guidelines to appropriate parties.
• Team Player, assist co-workers, detail oriented and extremely organized.
• Respond to emails on any discrepancies quickly.
• Other duties as assigned

Qualifications:

• Bachelor's Degree preferred
• Excellent phone, computer, organizational and multi-tasking skills.
• Ability to use Microsoft Office, Excel, and familiarity with pivot tables and macros is a plus.
• Prior experience in the transportation industry is a plus.
• Motivated team player
• Self-driven to learn and adapt quickly
• Trustworthy, disciplined, ability to work in fast paced environment and focused with minimal supervision
• Ability to learn the process, know the process, and make decisions to mitigate late deliveries quickly.
• Can perform the functions of the job with or without a reasonable accommodation

The applicant who fills this position will be eligible for the following compensation and benefits :

• Benefits :
  Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off : sick leave, vacation, and 6 company observed holidays;
• 401(k) : company match begins after the first year of service and follows the company vesting schedule;
• Base salary of $58,000 ; and
• Incentive Pay:
  This position is eligible to participate in the Company's annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program;