Customer Service Representative- Funplex

Full Salary Ranges: $16.50 - $23.93 Hourly

Anticipated Hiring Ranges: $16.50 - $19.97 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings couldbe if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).

The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages. This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more.

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary:

Customer Service Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position oversees entry desk operations and is responsible for assisting with the supervision, training, and scheduling of part-time/seasonal employees. Customer Service Representatives provide information to patrons regarding Recreation facilities, programs, services, memberships and events.

These positions must also process class and activity registrations, sell facility memberships, and schedule facility/park shelter rentals.

• High School diploma or equivalent.
• General knowledge of procedures, practices or operations.
• Entry level knowledge of complex software.

• N/A

• Ability to follow detailed instructions.
• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.

• Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Answer and transfer a high volume of telephone calls.
• Provide courteous service to patrons requiring program registrations, facility bookings, park shelter reservations and daily use of the facility.
• Give patrons tours of the facility and information regarding the Recreational Facility.
• Provide quality customer service through the development of relationships with participants, community members, and various organizations.

• Assist in the training and scheduling of part-time/seasonal…