Benefits Specialist JBS · Greeley

Purpose and Scope/General

Summary:

JBS Shared Services is seeking a Benefits Specialist to support the administration and delivery of employee benefits programs. The Benefits Specialist is responsible for managing employee benefit inquiries, disability and life insurance claim administration, enrollment and eligibility activities, benefits reporting, compliance-related documentation, vendor coordination, and issue resolution. This role requires strong customer service, analytical, organizational, and problem-solving skills to support a large and diverse employee population.

Employee Support & Customer Service Provide customer service support for JBS & Pilgrim's employees, including responding to employee inquiries through email, phone, ticketing systems, and other communication channels. Manage a high volume of employee inquiries while maintaining excellent customer service standards. Research, investigate, and resolve complex benefits-related issues and escalations. Educate employees regarding benefit plans, eligibility requirements, enrollment procedures, and available resources.

Document and track employee inquiries and resolutions within established case management systems. Act as a liaison between employees, Human Resources, payroll, insurance carriers, and third-party administrators. Administer employee health and welfare benefit programs and maintain accurate enrollment and eligibility records. Support new hire, qualifying life event, annual enrollment, and benefit ...