Customer Service Representative - Ice Haus

Job Description

Full hourly ranges: $16.50 - $23.93 hourly

Anticipated hiring ranges: $16.50 - $19.97 hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).

The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

City of Greeley's Total Rewards The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards.

This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits:
This position is benefits eligible. Please view our benefits guide here.

Job Summary:

Customer Service Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position oversees entry desk operations and is responsible for assisting with the oversight, training, and scheduling of part-time/seasonal employees. Customer Service Representatives provide information to patrons regarding Greeley Recreation facilities, programs, services and events.

These positions must also process activity registrations, memberships, facility/park shelter rentals, and point of sale transactions.

Experience, Knowledge,

Skills:

Minimum Requirements:

• High school diploma or equivalent.
• 1-2 years' experience general business office experience with heavy public contact including one year of customer service experience.

OR

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND

• Possession of a valid driver's license.

Preferred:

• Spanish/English bilingual skills.
• Basic experience and knowledge of computer operations and use Microsoft Office Suite including Microsoft Outlook, Excel, Word, and PowerPoint Experience with Rec Trac.
• Demonstrated skill in performing 10-key calculations efficiently.
• Demonstrated experience in entering data using a keyboard and automated accounting system and using spreadsheet and word processing applications.
• Prior cash handling experience.

Knowledge, Skills, and Abilities:

• Ability to follow detailed instructions.
• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational…