Child Welfare Support Specialist - Bilingual

Serves as the initial engagement point for the Division of Child Welfare. Greets visitors in a courteous, efficient manner, with a focus on customer success. Answers general questions and helps customers. Works collaboratively with, and provides clerical and other support to, other members of the Child Welfare team.

Primary location will be at the Chase/Annex building, but employee may perform work at one of the other satellite offices when required. Reliable, predictable, attendance Monday through Friday 8 a.m. to 5 p.m. Reliable, predictable, attendance within designated scheduled hours. This position is in-person and not eligible for telework options.

• 1. Have a clear understanding of how workplace communication increases productivity and efficiency.
• 2. Ability to adjust workflow due to ever-changing priorities throughout the workday.
• 3. A true passion for teamwork and collaboration.
• 4. Ability to work with families in a high stress high trauma environment and remain calm and professional.
• 5. Someone who looks for opportunities to utilize their skills to improve the functionality and efficiency of the Department.
• 6. Able to establish strong relationships with peers and maintain a positive outlook.

• High School or equivalent

• 1 year of experience working with customers.

• Associate's Degree

• Experience working in a public or private human services organization.
• Experience working in a Child Welfare environment.
• 2 years of full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.

Bilingual

Required:

Yes

Bilingual Use Type:
Verbal/Written Advanced