Student & Faculty Support Spec

POSITION TITLE: Student & Faculty Support Spec

COMPENSATION RANGE:45,000. USD per year

EMPLOYMENT CLASSIFICATION:Professional Administrative

DEPARTMENT:Dean Col Nat & Health Sci Office

TARGET HIRE DATE:9/1/2026

BENEFITS: UNC’s Career Hub

Candidates must have valid U.S. work authorization at the time of application; UNC cannot provide H-1B sponsorship at this time.

Each Academic College has worked collaboratively with one another, the SESS Action Teams, andthe AVP of Student Academic Success to implement a student advising/resourcecenter in their respective Colleges. The focus of these centers is to serve students and to increase retention and graduation rates.

The introduction of the Administrative Service Center (ASC) model allows us the opportunity to provide professionally trained, student-centered, staff members,who have a visible and accessible presence to welcome students, parents, support people, and others to assist them with accurate and timely responses to their questions and concerns. The reallocation of administrative assistant positions from the departments to the ASC requires that we have three Student and Faculty Support Specialists between Gunter Hall and Ross Hall.

The Student and Faculty Support Specialist’s key function is to support students who contact the office with questions or concerns. These positions work collaboratively with their college-based professional advisors/coaches, faculty, SOAR advisors,learning assistance programs (e.g. Writing Center, Tutoring Center, Math Lab),Career Services, Bear Central, and other campus partners to promote improved undergraduate student outcomes. Other key functions include aiding academic units with course scheduling, curriculum workflow and accreditation/compliance record maintenance.

The Student and Faculty Support Specialist will also answer inquiries received by phone and/or electronically,including checking various email accounts as needed.

These positions support retention and graduation strategies presented in the Strategic Enrollment and Student Success plan, particularly with Action Team #3’s integrated approach to student services.

• 15% - Student Interaction and Support Serves as the front-facing position to welcome and support students and external guests who enter the office or contact viaphone, emails, etc. The Specialist will answer student questions and address concerns such as where a class may be located, and how to contacta faculty member.
  The Specialist will appropriately refer students to other resources on campus. They will be knowledgeable about student development and be culturally competent;
  Have detailed knowledge and maintain point ofcontact communication with other campus support services, such as but not limited to, NHS Programs, Tutoring Services, Student Outreach and Academic Resources, Counseling Center, Bear Central, and Cultural and Resource Centers;they will appropriately refer students to these areas;
  Coordinate between instructors,student services staff, counselors, and administrators to enhance the academic success of students.
  Serve as liaison for students with dean, faculty and college administrative staff; provide accurate information to instructors, students and to the public.
  Provide basic and initial assistance to students with questions about classes, registration, permission, etc. using established guidelines, policies and procedures
  Addresses individualized student questions or concerns;
  Creates a work environment that encourages knowledge of, respect for, and development of skills to engage with thoseof other cultures, backgrounds, and identities.
  Processes off-campus contract requests using
  
  OnBase.
  Monitors multiple department emails to connect prospective students and alumni to resources.
• 25% - Faculty Interaction and Support Serves as the primary point of contact for faculty administrative needs.
  Assists in onboarding process for new faculty, ensuring a welcoming and smooth transition into their roles
  Updates faculty directories and maintains accurate records for internal communication
  Tracks faculty travel expenditures and assists with travel authorizations and reimbursements.
  Oversees course fee…