Student & Faculty Support Spec

Student & Faculty Support Spec

Each Academic College has worked collaboratively with one another, the SESS Action Teams, and the AVP of Student Academic Success to implement a student advising/resource center in their respective Colleges. The focus of these centers is to serve students and to increase retention and graduation rates. The introduction of the Administrative Service Center (ASC) model allows us the opportunity to provide professionally trained, student-centered, staff members, who have a visible and accessible presence to welcome students, parents, support people, and others to assist them with accurate and timely responses to their questions and concerns.

The reallocation of administrative assistant positions from the departments to the ASC requires that we have three Student and Faculty Support Specialists between Gunter Hall and Ross Hall. The Student and Faculty Support Specialist's key function is to support students who contact the office with questions or concerns. These positions work collaboratively with their college-based professional advisors/coaches, faculty, SOAR advisors, learning assistance programs (e.g. Writing Center, Tutoring Center, Math Lab), Career Services, Bear Central, and other campus partners to promote improved undergraduate student outcomes.

Other key functions include aiding academic units with course scheduling, curriculum workflow and accreditation/compliance record maintenance. The Student and Faculty Support Specialist will also answer inquiries received by phone and/or electronically, including checking various email accounts as needed. These positions support retention and graduation strategies presented in the Strategic Enrollment and Student Success plan, particularly with Action Team #3's integrated approach to student services.

Job Duties:

• 15% - Student Interaction and Support Serves as the front-facing position to welcome and support students and external guests who enter the office or contact via phone, emails, etc. The Specialist will answer student questions and address concerns such as where a class may be located, and how to contact a faculty member. The Specialist will appropriately refer students to other resources on campus.
  
  They will be knowledgeable about student development and be culturally competent;
  Have detailed knowledge and maintain point of contact communication with other campus support services, such as but not limited to, NHS Programs, Tutoring Services, Student Outreach and Academic Resources, Counseling Center, Bear Central, and Cultural and Resource Centers; they will appropriately refer students to these areas;
  Coordinate between instructors, student services staff, counselors, and administrators to enhance the academic success of students. Serve as liaison for students with dean, faculty and college administrative staff; provide accurate information to instructors, students and to the public. Provide basic and initial assistance to students with questions about classes, registration, permission, etc. using established guidelines, policies and procedures Addresses individualized student questions or concerns;
  Creates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures, backgrounds, and identities. Processes off-campus contract requests using OnBase. Monitors multiple department emails to connect prospective students and alumni to resources.
• 25% - Faculty Interaction and Support Serves as the primary point of contact for faculty administrative needs. Assists in onboarding process for new faculty, ensuring a welcoming and smooth transition into their roles Updates faculty directories and maintains accurate records for internal communication Tracks faculty travel expenditures and assists with travel authorizations and reimbursements. Oversees course fee budget tracking Monitors student employee funds and approves timesheets for faculty supervisors.
  
  Guides faculty through the student hiring process for research labs and lab preparation rooms. Coordinates teaching assistant (TA) exam proctoring assignments. Supports faculty with a working knowledge of OnBase, Insight Reports, Ellucian Banner, and internal UNC policies and procedures
• 10% - Office Management and Unit Support Maintains, organizes, and orders supply inventory for multiple unit offices Distributes mail and packages Plans unit events alongside Conference and Events Services with a working knowledge of univeristy policy of procedures Coordinates make-up exams for 100+ students in multiple units each year Updates and maintains physical appearance of units, including bulletin boards and display cases Updates and maintains unit websites Collaborates with units and university advancement to thank internal and external donors
• 10% - Accreditation/Compliance Record Maintenance Maintains accurate and confidential records of every student interaction including in-person visits, phone, and online consultations.…