Student & Faculty Support Spec- Recruitment and Operations

Student & Faculty Support Spec
- Recruitment and Operations

Compensation Range: 45,000. USD per year

Employment Classification:
Professional Administrative

Department: HSS Student Success Resource Center

Target Hire Date: 10/12/2026

Benefits: UNC's Career Hub

Candidates must have valid U.S. work authorization at the time of application; UNC cannot provide H-1B sponsorship at this time.

To ensure full consideration, applications must be received by 11:59pm (MT) on 09/14/2026.

Serving the College of Humanities and Social Sciences (HSS) as one of three Student and Faculty Support Specialists (SFSS), this role's primary responsibilities include (a) coordinating College-level recruitment initiatives (including participation in large Admissions events and faculty engagement opportunities during daily visits), (b) providing oversight for the operations of the Honors Program, Office of Undergraduate Research, and the HSS Advising Center (including hosting programs that support admission and current student retention), (c) supporting shared inboxes and phone lines, (d) hiring, training, and supervising undergraduate student staff members and (e) coordinating HSS and Honors undergraduate and advisor and faculty mentor assignments in Banner.

The Recruitment and Operations Specialist will work collaboratively with a variety of faculty members and staff within the College and across the university. This position requires excellent interpersonal, written, and presentation skills, creativity, organization, and attention to detail. Incumbents in the position must balance multiple facets among simultaneous responsibilities. A drive to create a welcoming, interactive, and engaging experience for participants is central to the role, and the ability to provide additional verbal support in Spanish is preferred.

45% College Registration Outreach and Recruitment/Admissions Support

• Serve as the HSS admissions liaison and coordinate College-level participation for UNC's campus-wide prospective student events (first-year and transfer), e.g., Destination UNC
• Attend Admissions events while answering prospective student questions, introducing HSS programs, and facilitating connections with current faculty
• Manage HSS daily visit logistics for faculty and prospective student meetings
• Collaborate with HSS faculty and staff to administer prospective student mailings, i.e., postcards and email campaigns
• Coordinate HSS giveaways and related budgets
• Collaborate with the Dean's Office to support New Student Orientation and the HSS College Welcome and related events
• Assist with coordination of new transfer student advising upon students' confirmation of attendance
• Utilize technology to coordinate reservations, purchases, and outreach including 25
  
  Live, Slate, Canva, online banking platforms, and the Microsoft Office Suite

10% HSS Undergraduate Academic Advisor, Faculty Mentor, and Honors Program Assignments

• Create and maintain academic advisor and faculty mentor assignments for all HSS and Honors undergraduates (Main Campus and Extended Campus) within Ellucian Banner
• Utilize various software platforms to run reports and maintain accurate student records including Ellucian Banner, Insight, OnBase, EAB Navigate/Student Success Collaborative, and the Microsoft Office Suite (namely Microsoft Excel, Outlook, and Word)
• Maintain up-to-date knowledge of relevant college and university policies and procedures
• Assist with the development and implementation of procedures to assess student needs and the impact/outcome of advising and retention services
• Maintain student data security while adhering to FERPA and other relevant institutional, state, and federal policies and guidelines

35% HSS Admissions and Retention Support

• Create a welcoming, respectful, and supportive environment for all members of the UNC community while maintaining detailed knowledge of and serving as a point of contact for campus support services, including but not limited to Tutorial Services, Student Outreach and Support, the Student Counseling Center, the Disability Resource Center, Bear Central, Admissions, UNC's cultural and resource centers, the Writing Center, Math Lab, and the Center for Career Readiness.
• Serve as the primary manager of the HSS shared inboxes (such as the HSS Advising and Honors) and phone lines. Answer a variety of questions and provide timely/appropriate referrals and campus connections. With the written permission of faculty, assist with appropriate course overrides. Submit and relay students' academic program (major/minor/certificate) changes.
• Create and host events and activities to support students' success, retention, and belonging. Conduct event assessments and evaluations for continued growth and alignment with student needs.
• Maintain assigned websites, digital resources, and create current and prospective student communications, e.g., social media event promotions and resource fair flyers.
• Hire, train, and directly supervise student employees for…