Guest Services Representative - Concessions - Part Time

Job Description

Full Salary Ranges: $15.16 - $21.75 Hourly

Anticipated Hiring Ranges: $15.16 - $18.46 Hourly

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted. This law is intended to improve wage transparency. The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).

The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.

The City of Greeley is proud to offer a robust benefits package in addition to your wages. This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more.

This position is benefits eligible. Please view our benefits guide here .

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. Responsible for the preparation of concessions products in adherence to Health Code regulations. Maintain the sanitation and cleanliness of Recreation Division concessions spaces in adherence to Health Code regulations.

This is a continuous posting and may be closed at any time.

• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.

• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
• Spanish/English bilingual skills desired.

• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Kitchen skills, including the ability to utilize kitchen equipment, and food preparation.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.

• Greet all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Deliver prompt and professional solutions to both external and internal customer inquiries through face‑to‑face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Answer and transfer a high volume of telephone calls.
• Provide courteous service to patrons requiring program registrations, facility bookings reservations, and daily use of the facility.
• Provide comprehensive tours of the facility to those who inquire.
• Provide quality customer service through the development of relationships with participants, community members, and various organizations.
• Participate in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• Properly handle and prepare food according to safe serve guidelines.
• Assist in restocking supplies and proper sanitation procedures.

• Learn and use…