CMA Acuity Case Manager

Job Title

Compensation Range: $29.30 - $38.10

Provides specialized support for children and families with complex needs by managing a caseload of children enrolled in Medicaid Waivers within the Case Management Agency (CMA). Oversees high acuity cases, facilitates transitions from children to adult waivers, and coordinates emergency and exception processes. Strengthens partnerships with families, community providers, and interdisciplinary professionals to support stability, promote service quality, and ensure cohesive care planning.

Contributes to system improvements through specialized children's services expertise, training, and knowledge sharing. Primary office location will be in the Greeley office. Work may involve time away from a standard office environment, which may consist of driving to and from home visits. Work may occur in various community settings that are potentially hazardous and may require additional precautions, such as personal protective equipment and/or requesting assistance from emergency medical personnel or law enforcement.

Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. After hours and on-call work situations may occur, on occasion, to provide support to members and families that need services outside of normal business hours. This position has the opportunity for a hybrid schedule, for employees who have completed initial training and meet criteria outlined in division policy.

Ideal candidate traits: 1. A resilient professional who thrives in dynamic environments, manages crisis situations with composure, and handles shifting priorities seamlessly. 2. A self-starter who demonstrates strong initiative, meticulously meets regulatory deadlines, and effectively prioritizes case management responsibilities.
3. Ability to work with families in a high stress high trauma environment and remain calm and professional.

Required

Education:

Bachelor's Degree or 5 years experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities or A combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as: (a) Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or non-profit administration, or health/medical services, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled;

AND (b) Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.

Preferred Experience:

Experience managing complex Medicaid waivers and/or Long-Term Care cases and developing and maintaining effective, collaborative relationships with families and professional partners. Strong skills in conflict mediation, meeting facilitation, and collaborative problem-solving. Experience in children's case management, child protection, or related high acuity service delivery. Familiarity with transition processes for children entering Medicaid Adult Development Disabilities Waivers.

Skills and Abilities:

Candidate must possess knowledge of Long-Term Services and Supports Case Management practices, developmental disabilities services, and children's waiver programs (CES, CHRP, CLLI, CWCHN, CFC). Candidate must possess the ability to learn and apply new computer skills on a regular basis. Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook. Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.

Candidate must possess the ability to write correspondence. Candidate must possess the ability to effectively communicate with diverse populations in a variety of settings. Candidate must possess the ability to apply math concepts and calculations in the work environment. Candidate must possess the ability to apply common sense to problem solve in a work environment. Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.

Candidate must demonstrate the ability to show initiative, meet time lines, organize work, manage time, and manage multiple priorities. Candidate must pass criminal background check prior to employment start date.

Licenses and

Certifications:

Driving is essential in this position and will be traveling throughout the state. Candidate must have a valid Driver's License and Liability Insurance (Upon Hire Required). Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired,…