Document Automation Coordinator

Position Summary

The Document Automation Coordinator supports the development and maintenance of document automation solutions that enhance legal workflows and improve efficiency across the firm. This role applies document automation tools, scripting, and related technologies to build, modify, and maintain templates and automated solutions, including supporting system integrations and ensuring consistency, accuracy, and alignment with firm standards. The Coordinator collaborates with the Practice Innovation team, attorneys, and other stakeholders to gather and document requirements and contribute to solution development and ongoing system enhancements.

The role also includes troubleshooting automation tools, supporting system integrations, and contributing to process improvements and the effective use of document automation and related technologies across the firm.

This is a temporary, part-time position expected to work approximately 20 hours per week for an initial 6-month assignment, with review after 2 months.

• With direction from the Document Automation Manager, consult with partners, attorneys and others to gather, analyze, and document the functional, logical and legal specifications of documents and/or document package templates, including user experience considerations for questionnaires and workflows.
• Use the scripting language and tools of the relevant product to develop and implement templates based on defined specifications, including building new templates or modifying existing templates and developing prototypes for user acceptance testing, applying logic and judgment to support solution design.
• Learn and maintain a working knowledge of the software systems and languages necessary to carry out the job functions.
• Enhance and maintain the webhooks or APIs in place to automatically pull data from existing Reed Smith systems into the document automation platform.
• Serve as an escalation point, as appropriate, to support troubleshooting document analysis and assembly systems, including debugging templates and automation workflows and resolving issues related to system functionality, logic, variables, and output, including issues that require analysis and independent problem-solving.
• Contribute to the development and continuous improvement of internal best practices, including, but not limited to, system design, process and quality assurance.
• Leverage generative AI and emerging technologies, where appropriate, to support document automation, template development, and workflow enhancement.
• Assist with creating system documentation and training materials, including the provision of basic and advanced training to staff and attorneys.
• Support efforts to promote and increase awareness of document automation and analysis to those outside the Practice Innovation team, where appropriate.
• Maintain awareness of developments in the document analysis and automation field and share relevant insights with the team to support evaluation of potential future initiative, including those present to Innovation leadership.
• Maintain working relationships with system vendors to support collaboration and alignment with firm needs.
• Perform other duties as assigned.

• Required:
  
  Bachelor's degree in Information Technology, Computer Science, Legal Studies, or a related field.
• Preferred:
  Paralegal certification or degree in Paralegal Studies or J.D.

• Minimum of 4 years of experience supporting legal workflows, document automation, or related systems in a law firm, legal department, or similar environment.
• Prior practice experience as a transactional attorney or paralegal preferred.
• Hands‑on experience with document automation platforms and related technologies, particularly those that rely on dynamic questionnaires, conditional logic, and data‑driven workflows (e.g., Avvoka, Gavel, Hot Docs) and/or familiarity with transactional document deconstruction and analysis tools.
• Experience working with systems, software, process or programming environments.
• Experience interviewing attorneys to understand legal and business processes, workflow, and logic required to build…