Senior Desktop Technician DC

Overview

Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

The SME Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. Job duties include installing and testing personal computers, printers, and other peripherals, configuring operating systems, loading application software, troubleshooting printer, computer, and peripheral incidents, performing hardware and software diagnostics, coordinating needed repairs, resolving computer system problems, and participating in evaluation of system configuration and software.

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.
• 8+ years of professional, applicable experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA‑Security certifications).
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Must have valid driver's license.
• Experience supporting Windows 10 and MS Office 2013.
• Experience using Remedy or a similar ticketing system.
• Strong analytical and follow‑through skills.
• Strong verbal and written communication skills.
• Ability to coordinate and get cooperation from multiple areas within IT.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.
• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (e.g., installing maintenance kits).
• Prior USACE/ACE‑IT experience.
• Experience working in a DoD environment.
• Experience supporting Office 365.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Job Type: Contract position based out of Lakewood, CO.
Pay range: $25.00 – $31.25/hr.
Workplace Type:
Fully onsite position in Lakewood, CO.
Final date to receive applications:
Anticipated close May 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.