L2 Cloud Engineer

Summary

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At New Charter, we are seeking a Tier2 Cloud Engineer (also referred to as Cloud Support Engineer, Azure Systems Administrator, or Microsoft
365 Administrator) to support and maintain Azure and Microsoft
365 environments, serving as a key escalation resource for Tier1 technicians. This role involves administering Azure infrastructure—including virtual machines, virtual networks, NSGs, storage accounts, and Microsoft

Entra

ID (Azure

AD)—and managing Microsoft
365 services such as Exchange Online, SharePoint Online, Teams, and Intune. You will troubleshoot identity, MFA, and Conditional Access issues; support RBAC role assignments and security configurations; execute established cloud standards; and help develop Power Shell scripts to streamline provisioning and user lifecycle management.

• Serve as escalation support for Tier1 cloud‑related tickets.
• Administer and maintain Azure infrastructure resources.
• Support Microsoft
  365 tenant configuration and issue resolution.
• Troubleshoot identity, MFA, and Conditional Access issues.
• Manage RBAC role assignments under established standards.
• Execute cloud configuration changes following documented processes.
• Assist in developing and maintaining Power Shell scripts.
• Document solutions and contribute to process improvement.
• Collaborate with Tier3 engineers on complex escalations.

• Azure Administrator Associate (AZ-104) or equivalent experience.
• Experience working in multi‑tenant or MSP environments.
• Foundational scripting knowledge in Power Shell.
• Strong customer communication and documentation skills.

• Microsoft Certified:
  Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified:
  Endpoint Administrator Associate (MD-102)
• Microsoft Identity & Access Administrator (SC-300)
• CompTIA Security+ or Network+
• AZ-305 (Azure Solutions Architect Expert)
• ITIL Foundation

Salary expected to be $90,000 to $100,000, dependent on experience.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.