IT Systems Engineer

Position Description

The IT Systems Engineer I role is to ensure the stability, integrity, and efficient operation of the in‑house and cloud information systems that support core organizational functions. This is achieved by designing, building, managing, and supporting the infrastructure services that underpin all internal user services and services to the public. The Systems Engineer will apply proven communication, analytical, and problem‑solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

• College diploma or university degree in the field of computer science preferred, and/or 2+ years equivalent work experience.
• Certifications in Microsoft Certified Windows Server Hybrid Administrator Associate, VMware VCA‑DCV, or ITIL preferred.

• Knowledge of infrastructure automation, monitoring, logging, reporting, and the ability to adopt industry best practices and build high‑performance infrastructures that are self‑healing, scalable & resilient.
• Working knowledge of Azure cloud infrastructure with hands‑on experience using Azure resources and Services.
• Good knowledge of Platform Sizing, Infrastructure Cost Reduction.
• Basic knowledge in configuring Dell Server/Storage Hardware.
• Basic knowledge in setting up and deploying Forward/Reverse Proxies.
• Basic knowledge in VMware vSphere (6.x‑7.x) Hypervisor, including VMware NSX, Storage vSAN, and iSCSI targets.
• Microsoft RDS (Farms, RDSH, RDG, RDWA, NPS (CAP & RAP), RDCB, and UPD).
• Microsoft SQL Database Administration (SQL queries, SQL PROCs, Database health maintenance, performance, backup, restore), SQL Server 2012, 2014, and 2019.
• Scripting in Python or a similar general‑purpose scripting environment (VBS, Power Shell, and Batch/CMD scripting).
• Windows Server 2012, 2016, and 2019 Datacenter OS level.
• Manage Exchange Servers 2016 and 2019 in DAG (Database Availability Group) environment (Client Access, Hub Transport, and Mailbox rules).
• Networking Knowledge (Preferred CCNA Level).
• Good troubleshooting skills and root cause analysis.
• Help plan, maintain, and improve Infrastructure BCDR ( Business Continuity and Disaster Recovery).
• Strong system administration (Linux/Unix and Windows) at the command‑line level.

• Ability to exercise independent judgment and act on it.
• Excellent analytical, mathematical, and creative problem‑solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self‑motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team‑oriented, collaborative environment.
• Support and assist the IT Infrastructure Manager in the development of IT strategies in collaboration with the other IT team members, with a specific focus on infrastructure service delivery and life cycle management.
• Implement and maintain policies and procedures set by the IT leadership.
• Deploy, manage, and maintain the enterprise’s infrastructure, Business Continuity, and Disaster Recovery Plan set by the IT Infrastructure manager and IT leadership.
• Prepare and ensure the accuracy of documentation, procedures, manuals, and help sheets for all IT infrastructure systems.

• Support the development and implementation of the in‑house and cloud Infrastructure systems projects and new technology installations.
• Research cloud and in‑house datacenter infrastructure products, services, and standards in support of IT infrastructure procurement and development efforts. Evaluate and recommend cloud/in‑house hosted systems and solutions for purchase.
• Write technical specifications for the purchase of infrastructure systems.

• IT infrastructure. Build, configure, administer, and support infrastructure technologies and solutions such as computing, storage, networking, physical infrastructure, software, COTS, and open‑source packages and solutions, and virtual and cloud computing, including IaaS, PaaS, and SaaS.
• Information security. Knowledge of information…