Administrator - Network LAN​/WAN

HCL Technologies Limited

Job Summary

Qualifications:

Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company. Experienced in racking, stacking, cabling and decommissioning of network hardware devices. Experienced in Site Services support for network device maintenance and support (console/remote) IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony ( IPT ), and Radio Frequency ( RF ) equipment (as required) such as microwave radios, cellular nodes, and very-small-aperture terminal ( VSATs ).

Responsibilities:
Respond to Service Now incident tickets. Patching cable installation and recovery. Installing power leads. Installing, removing or swapping equipment. Locating and or identifying network circuits and tagging the demark location. Providing escort services for Company third party vendors or subcontractors wherever Contractor is providing support. Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training;

and reporting incidents. Comply with the Company s audit requirements, information protection requirements, security requirements and standards detailing physical access management, and Company standards for operational excellence. troubleshooting and patching power cables; identifying a switch port location; pinging key Devices and performing DNS lookups troubleshooting, installing, and where necessary removing equipment and/or components; and during troubleshooting perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever Contractor is providing dedicated support or when Contractor s technician is at the site assisting with the identification and reporting of communications room environmental issues to the Company (e.g. lack of cooling, water leaks).

Perform IMAC activities for end user business LAN and voice devices. Adhere to Company change management procedures and practices. Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g., hurricanes, earthquakes, etc.). Adhere to Company s Business Continuity Plans and Disaster Recovery Plans. Provide smart hands support for other telecommunications infrastructure, including, but not limited to:
Fiber optic and copper cable installation, maintenance, troubleshooting and repair (working with cabling contractor as required). WiFi and BLE systems. Microwave systems installation, maintenance, troubleshooting and repair. Radio systems (HF, VHF, UHF, 2-way, radar, ) installation, maintenance, troubleshooting and repair. VSAT installation, maintenance, troubleshooting and repair. Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M. lpWAN (low-power WAN) systems such as LoRaWAN.

Other IIoT/OT systems. Deploy prewired solar panel / battery power systems at ground level, low maintenance (visual), troubleshooting and repair. IP Telephony (IPT) installations at end user location. Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair (specifically for remote sites and offshore). Work cooperatively and collaboratively with and across other organizations to restore services.

Includes, but is not limited to:
Company Design and Engineering Teams. Global IT Service Desk. IT Operations Center (ITOC). Telco s. Managed service provider

Key Responsibilities

1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.
Skill Requirements

As per above

Job Summary

Other Requirements

As per above

Job Summary

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