Enterprise Support Engineer

Responsibilities

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

• 5+ years of experience in technical support or customer success within enterprise software environments.
• Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
• Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
• Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
• Solid understanding of enterprise software systems and cloud-based architecture.
• Hands‑on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (bonus).
• Proficiency in HTML, JSON, and CSS for building custom data visualizations (bonus).
• Familiarity with database performance tuning and CRM ticketing systems (bonus).