Technical Support Engineer, Splunk o11y, Cloud
Job in
Greeley, Weld County, Colorado, 80639, USA
Listed on 2026-07-24
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
Technical Support, IT Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Overview
- support customers using the Splunk Observability Cloud SaaS solution
- guide resolution of customer issues and escalations adhering to SLA guidelines
- provide effective written and verbal communication to customers
- collaborate with Splunk Development Engineers and Customer Success teams
- contribute to technical knowledge content for customer self-service
- utilize troubleshooting skills and web technologies knowledge
- investigate technical issues to determine root causes
- file detailed bug reports and escalate cases to Engineering when necessary
- local to Boulder, CO or Richardson, TX
- U.S. Citizen due to potential access to U.S. export-controlled technologies
- flexibility for on-call rotations may be required
- 3+ years of experience in customer support, technical account management, or related field
- foundational understanding of Kubernetes, REST APIs, cloud computing, and observability concepts
- strong troubleshooting and analytical abilities with exceptional verbal and written communication skills
- Bachelor’s degree in computer science or related field, or equivalent work experience
Demonstrates expertise in customer support and technical account management, with a strong foundation in Kubernetes, REST APIs, and cloud computing. Proficient in troubleshooting, analytical problem-solving, and effective communication to enhance customer satisfaction and technical resolution.
Highest-signal resume keywords- Customer Support Experience
- Technical Account Management
- Kubernetes Knowledge
- REST API Understanding
- Troubleshooting Skills
- Kubernetes
- REST APIs
- Cloud Computing
- Observability Concepts
- Troubleshooting
- Analytical Abilities
- Technical Issue Investigation
- Bug Reporting
- Effective Communication
- Collaboration
- Problem-Solving
- Bachelor’s Degree in Computer Science
- Customer Success
- SaaS Solution
- Escalation Management
- SLA Guidelines
- Splunk Observability Cloud
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