IT ServiceNow Engineer

• Design, develop, configure, test, and deploy Service Now solutions using platform best practices
• Develop and maintain custom applications, workflows, integrations, and platform enhancements
• Implement scalable and supportable solutions that minimize technical debt and maximize platform value
• Participate in architecture reviews, code reviews, and solution design activities
• Design and develop Service Catalog items, Record Producers, Knowledge workflows, and automated fulfillment processes
• Build workflow automation using Flow Designer, Integration Hub, and other Service Now capabilities
• Support Employee Center and self-service initiatives to improve employee experience
• Provide development support across Service Now products including ITSM, HRSD, SPM, Employee Center, Knowledge Management, and AI/Now Assist
• Design and support REST API, SOAP API, Integration Hub, middleware, and enterprise integrations
• Support API lifecycle management and reusable integration services
• Support production incidents, problem investigations, and root cause analysis
• Participate in platform upgrades, patches, release management, and operational support
• Monitor platform health, performance, reliability, and service availability
• Drive continuous improvement initiatives across the platform
• Provide technical guidance in partnership with architecture and cross-organizational stakeholders
• Consult with business managers, architecture, and security teams to align technology solutions with business needs

• Seven years of related functional experience
• Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
• Excellent communication skills across varying organizational levels and skill sets
• Relationship management and collaboration skills with a track record of cross-organizational teamwork
• Experience managing the lifecycle of technical solutions
• Deep subject matter expertise in relevant system domain products, platforms, processes, and architecture
• Broad knowledge of technology architecture, infrastructure, networking, security, and software principles and models
• Experience working with internal and external vendors
• Proven analytical, problem-solving, and troubleshooting skills
• Knowledge of future technology trends within the area of expertise
• Demonstrated leadership on technical aspects of large-scale projects
• Experience with Waterfall, Agile, and Scrum delivery methodologies
• Experience with ITIL operational models
• Understanding of core IT Service Management functions, including Change Management and Incident Management
• Service Now Certified System Administrator (CSA) certification preferred
• Certified Application Developer (CAD) certification preferred
• HRSD Implementation Specialist preferred
• ITSM Implementation Specialist preferred
• Experience with AI capabilities, including Now Assist, preferred

Demonstrates expertise in designing and developing Service Now solutions, including custom applications, workflows, and integrations, while ensuring alignment with best practices and business needs. Proven ability to lead technical projects, manage the API lifecycle, and drive continuous improvement initiatives across the platform.

• Service Now Development
• API Lifecycle Management
• ITIL Operational Models
• Agile and Scrum Methodologies
• Technical Leadership

• Service Now Solutions Design
• Workflow Automation
• REST API Development
• SOAP API Development
• Integration Hub
• Flow Designer
• Custom Application Development
• Technical Solution Lifecycle Management
• Problem-Solving
• Troubleshooting

• Excellent Communication Skills
• Relationship Management
• Collaboration Skills
• Analytical Skills
• Cross-Organizational Teamwork

• Service Now Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• HRSD Implementation Specialist
• ITSM Implementation Specialist

• IT Service Management
• Change Management
• Incident Management
• Technology Architecture
• Infrastructure
• Networking
• Security

• Service Now
• Employee Center
• Knowledge Management
• AI/Now Assist
• Middleware