IT Application Manager - AI Citizen Developer

About Hensel Phelps

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey.

Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey.

Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

The Citizen Development Platforms Manager is responsible for establishing, governing, and evolving the organization's portfolio of citizen development and AI-assisted application platforms, including tools such as Microsoft Scout, Lovable, and other emerging low-code/no-code technologies. This role ensures these platforms are secure, scalable, compliant, and aligned with enterprise architecture standards while enabling business users to rapidly create solutions that drive operational value.

The Manager leads the strategy, administration, and adoption of these platforms, including platform governance, guardrails, training, support models, licensing, and vendor relationships. Working closely with business leaders, IT, cybersecurity, and data governance teams, this individual develops frameworks that empower citizen developers while mitigating risk and preventing application sprawl. This role applies strong communication, change management, and technology leadership skills to build a sustainable citizen development program, foster innovation across the enterprise, and ensure that AI-generated and low-code solutions meet organizational standards for security, quality, maintainability, and business impact.

• Participate in the development of IT strategies in collaboration with the executive team with specific focus on application utilization and adoption.
• Develop, implement, and maintain policies, procedures, and associated training plans for application support, life cycle management, and project management.
• Conduct research (including feasibility studies, POC, pilot testing, etc. as required) and make recommendations to executive leadership on products, services, protocols, and standards in support of all business application procurement, deployment, and administration efforts.
• Collaborate with IT leadership and key stakeholders to establish service level agreements (SLA). Monitor, and manage service level agreements via Key Performance Indicators (KPI) to support business continuity and support.
• Analyze performance of commercial applications and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Review and analyze existing application effectiveness and efficiency to ensure they meet established business goals and objectives, and develop strategies for improving or leveraging these systems.
• Cultivate, maintain, and disseminate knowledge of application‑usage best practices to ensure highest levels of adoption.
• Ensure role appropriate end‑user access requirements to ensure security risks are mitigated.
• Prepare budgets, in collaboration with department heads, regional stakeholders, and IT leaders as needed, for…