IT Senior Applications Support Analyst - Product Management

IT Senior Applications Support Analyst
- Product Management

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey.

Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

The IT Senior Applications Analyst’s role is to ensure the stability, integrity, and efficient operation of the in‑house information systems that support core organizational functions. This is achieved by maintaining, supporting, and optimizing all networked software and associated operating systems. This individual will apply proven communication, analytical and problem‑solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.

• Define and communicate enterprise product management strategy, standards, governance, and operating models aligned to organizational goals.
• Own portfolio roadmaps, intake, prioritization, and investment frameworks, balancing business needs, capacity, and strategic value.
• Partner with executive leadership to set up product management roles, decision rights and governance structures across the organization.
• Turn strategic objectives into product initiatives, requirements and measurable outcomes with business, technical and operational teams.
• Drive communication and accountability across executives, business stakeholders, vendors and technical teams.
• Lead change management, training and mentoring so product managers, business analysts and stakeholders adopt product management practices.
• Set KPIs, maturity and value‑realization metrics. Analyze portfolio performance, feedback and industry trends, and report portfolio health, roadmap progress and maturity to senior leadership.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues
• Ensure compatibility and interoperability of in‑house computing systems
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Provide support for the testing of new and existing software applications under development or consideration for purchase
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies
• Coordinate and perform in‑depth tests, including end‑user reviews, for modified and new systems
• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Identify and learn…