Assoc Dir Systems & Ops

POSITION TITLE:

Assoc Dir Systems & Ops

COMPENSATION RANGE: 78,000. USD per year

EMPLOYMENT CLASSIFICATION:
Professional Administrative

DEPARTMENT:
Admissions Office

TARGET HIRE DATE: 4/27/2026

BENEFITS: UNC's Career Hub

Candidates must have valid U.S. work authorization at the time of application; UNC cannot provide H-1B sponsorship at this time.

To ensure full consideration, applications must be received by 11:59pm (MT) on June 9, 2026.

Position Summary:

The University of Northern Colorado (UNC) Office of Admission seeks an inclusive and enthusiastic

professional colleague to join our team. Reporting to the Director of Admissions, the Associate

Director of Systems & Operations (ADSO) is tasked with management of the Slate CRM and all

organizational processes and workflows to create the best possible user experience for prospective

students and internal stakeholders alike. As the technical and operational leader, the ADSO is a

designated Slate Captain and a key member of the admissions leadership team.

The Associate Director of Admissions Systems & Operations is expected to work collaboratively with

internal stakeholders to lead problem-solving efforts and address needs and requests related to

admissions operations and system configuration. The ADSO will guide the strategic development

and implementation of solutions for all matters related to admissions operations, application

processing, and system integrations. The Associate Director of Systems & Operations has

leadership and supervisory responsibilities for two direct reports and a hybrid operations team

consisting of six full-time staff members in total.

Job Duties:

CRM Software Systems Management (Essential 45%):

* Provide supervision and leadership to the Admissions CRM Program Manager consistently delegating to them meaningful work in support of fulfilling all CRM responsibilities.

* Technical lead and primary Slate Captain responsible for management of several Admissions Slate CRM database tools including applications, auditing, configurations, import and data processing, payments, records and datasets. Overseeing the cleaning and uploading of prospective student data into the CRM system. Work with outside vendors and customize software as needed to deliver critical data/processes.

* Manage and coordinate all Slate system upgrades, testing, and troubleshooting.

* Coordinate with admissions leadership and functional leads to gather business requirements, assess current functionality and processes, and suggest system enhancements in support of goals and initiatives. Implement Slate tools that enable the admission staff to manage their territories effectively, efficiently, and strategically.

* Provide technical and strategic support to Admissions team members and other key stakeholders to maximize our use of additional Slate tools including homepage, dashboards, tabs, events and forms, communications, portals, queries, branding, reader and decisions, and automation including collaborative development of origins, interactions/activities, populations, rules, and users & access.

* Work in collaboration with Admissions Leadership Team to establish the admissions technology strategy including the optimal configuration, usage, and evaluation of the performance of our admissions technology.

* Maintain and continuously work to improve all data integrity efforts including accurate display of and updates to prospect and application records, document management imports/exports, data uploads, API integrations and accurate data transfer of data workflows between Slate and internal and external systems.

* Evaluate new technology and functionality so that recruitment systems continue to evolve and improve to support enrollment. Consider all proposals (short and long-term) and provide insight and recommendations regarding the costs, opportunities, risks and recommendations to assist with data-informed decision making.

* Serve as the admissions contact with software vendors and Information Management and Technology staff specific to recruitment systems. Manage the implementation, development and maintenance of all new and existing admissions and recruitment technologies always seeking to enhance the user experience and increase processing efficiencies to meet established

performance goals.

* Oversee the development and implementation of new projects making sure to document requirements and workflows, assign and monitor responsibilities, and control scope of deliverables for all updates or new implementations related to admissions and recruitment systems. Engage functional users in testing prior to go-live whenever possible.

* Assist with the creation and organization of key documents and data workflows for Slate and other Enrollment Management software.

* Provide guidance, role and users permissions, and training to admissions teams and individuals to create an inclusive, growth-minded learning environment for all staff and student employees.

* Serve as the primary liaison across the college to…