Client Relationship Manager

Employment Type:  Full Time Salary Range: $75,000 - $90,000 plus bonus incentives

As a Client Relationship Manager you are responsible for building relationships with clients, employees and vendors. You will be supervising and coordinatingdaily landscape maintenance operations, installs and other maintenance request for the assigned properties; these properties include but not limited to commercial/residential sites, Municipalities, HOA’s etc.

• Company vehicle provided.
• Snow management required.
• Must maintain a clean and professional appearance.

Property Management:

• Manage a portfolio of commercial/residential accounts.
  • Develops a strong professional relationship with Account Managers, Irrigation Techs, Maintenance Foreman, and staff to maintain an open line of communication via email, phone or in person and to uphold company standards to grow the Company.
  • Develop close client relationships and a thorough understanding of client needs and find solutions to client issues.
  • Exceed client expectations by providing proactive communication and excellent customer service.
  • Schedule site visits and meet clients regularly to conduct site walk-through to ensure work is performed at a high level.
• Work with crew (s) to assure they are aware of the expectations to complete the job timely and on budget.
• Responsible for managing job expenses: labor and materials to meet budget guidelines.
• Researches, identifies, and delivers profitable business opportunities with new and existing clients through client relationships, cold calling, referral generation, cross selling and networking.
• Evaluate all revenue generating opportunities with clients.
• Set and meet financial goals.

Snow Removal

• During winter months when landscaping projects are no longer scheduled, must be available 24/7 to assist in managing snow.
• Snow removal logs.

• Two (2) to four (4) year degree in Agronomy or Horticulture or a minimum of four (4) to five (5 ) years horticulture experience for residential and one (1) to (2) years’ experience for commercial.
• Must have a valid driver license and clean MVR.

• Knowledge of pesticides and their use.
• Knowledge of local plants.
• Knowledge of annual color.
• Aspire software knowledge a plus.
• Ability to understand standard maintenance practice in landscaping.
• Irrigation knowledge / Controller Programming.
• Must be proficient in Microsoft Office.
• Must acquire State Pesticide applicators license within first year of employment.
• Self-motivated multi-tasking, strong communication and organization skills.
• Strong sales abilities
• Must possess excellent people skills and demonstrate effective written and verbal communication skills.
• Develop and maintain open, two-way communication with all team members.
• Strong problem-solving skills.
• Strong attention to detail.
• Demonstrates a high level of initiative to improve efficiencies.
• Builds a strong sense of teamwork with co- workers.
• Displays a positive attitude and is courteous to others.
• Professional in appearance and presentation.
• Assists in promoting the company to the public in a positive manner.
• Takes pride in the work performed.
• Accepts the initiative to take on additional work if necessary.
• Listens well and follows directions provided.
• Shows integrity and consistency in all aspects of performing the job.
• Attends and actively participates in all necessary meetings.

Physical Activity

Rarely

Occasionally

Frequently

Constantly

X

X

Carrying

X

Climbing

X

X

Crouching

X

Eye/Hand/Foot

Coordination

X

Hearing

X

Lifting (# of lbs.)

50 lbs

Pulling

X

Pushing

X

Kneeling

X

X

Reaching

X

X

Repetitive motions

Stooping

X

Standing

X

Talking

X

Walking

X

X

X

Travel Requirements

Type of Travel:
Travel to and from job sites and the