Recreation Supervisor

The Recreation Supervisor will be directly responsible for overseeing the operations and staff of the Family Fun Plex and Recreation Center. The Recreation Supervisor will oversee multiple full‑time staff including Recreation Coordinators, Customer Service Representatives, and between 60 and 180 part‑time staff. The Recreation Supervisor will be responsible for overseeing risk management and emergency response practices; employee training, development, onboarding and ensuring quality customer service at assigned recreation facilities.

The Recreation Supervisor also oversees membership sales, daily admissions, guest services and communication efforts. The Recreation Supervisor reports to one of the Recreation Managers.

• Bachelor’s degree gained through a four‑year college/university academic program or specialized technical training of equivalent length.
• Two to four (2-4) years’ experience in related field including supervisory or management skills.
• Valid driver’s license and good driving record.

• Spanish/English bilingual.

• Comprehensive knowledge of recreation practices, trends, issues, and demographics and implementing that knowledge into programing.
• Knowledge and experience in administrative practices and procedures related to planning, budgeting, scheduling, and coordinating recreational programs, efficient operation of facilities and equipment.
• Skill in negotiating program issues and operational requirements with personnel inside and outside the Department and City, as well as community organizations and participants.
• Preferred knowledge in the following software’s:
  Microsoft 365, Amilia (Recreation Software), When to Work, Connect 2 Concepts, Oracle, Brightwheel and Survey Monkey.

• Personnel Management – Hire, train, supervise, and evaluate Recreation Coordinators and Customer Service Representatives and ensure all other hourly employees are fulfilling expectations of their positions. Host regularly scheduled team meetings and training courses for full‑time staff. Conduct individual staff meetings on a regular basis with direct reports focusing on professional development, goal setting, employee expectations and continual growth. Work closely with other Recreation Supervisors to ensure expectations such as recognition and discipline are consistent amongst staff and knowledge is shared between program and facility areas.
  
  Foster the development of special events, incentive programs, collaborative programs, and support staff when needed with the execution of events and programs. Provide quality customer service through the development of relationships with staff, participants, community members, and various organizations.
• Facility and Risk Management – Serve as the point person for all operations within the Family Fun Plex and Recreation facilities. This includes all communication and correspondence with any program or service taking place within the facility. Ensure facilities and programs are meeting local, state, and federal guidelines. Support reservation requests and facility scheduling. Partner with facilities staff to ensure building repairs are completed in a timely manner and all preventative maintenance occurs regularly.
  
  Assist with the oversight and coordination of capital improvement projects. Ensure standard operating procedures, risk management and emergency response plans, staff manuals, facility rules and regulations, memorandums of understanding, user agreements and all necessary forms are in place for the facility/program area and are updated on an annual basis. Train staff in risk management procedures and ensure all employees are demonstrating safe practices.
• Fiscal Management – Develop facility and program budgets. Oversee the purchase of furniture, fixtures, and equipment. Regularly review and report program and facility budgets to ensure expenditures and revenue align with the Greeley Recreation priorities and budget forecasts. Regularly update performance measures. Provide division updates for senior leadership and applicable boards/committees. Oversee payroll and timekeeping for facility and…