Ice Rink Concessions Manager

The City of Gunnison is seeking an energetic and customer focused Ice Rink Concessions Manager to help create an outstanding experience at our community ice rink. This hands on leadership role oversees daily concessions operations, trains and supports a team of seasonal staff, manages inventory and purchasing, and helps ensure the facility is clean, welcoming, and ready for everything from public skating sessions to tournaments and special events.

If you enjoy leading by example, working with people, and being part of a fast paced environment, this is an opportunity to make a meaningful impact in our community.

As Concessions Manager, you will play an important role in the success of one of Gunnison's most popular recreational facilities. From delivering exceptional customer service and coordinating staff to managing concession operations and supporting rink activities, every day brings something different. Join a dedicated team that values collaboration, professionalism, and community, while helping create memorable experiences for skaters and visitors throughout the season.

The Concessions Manager supervises and trains concession staff, develops and administers a cleaning schedule, and handles inventory management including purchases, stocking, and shrinkage. The Concessions Manager sells memberships and handles point of sale transactions, works with the Rink Manager to develop the staff schedule, and covers shifts while other full-time management is not present, including evenings, and tournament weekends.

• Training of concessions staff in all their expected duties including customer service, food service and handling, cleaning in concessions area, cleaning in lobby & bathroom areas, register operation and closing/deposits.
• Training concessions staff on how to capture daily fees from customers and how to sell/produce memberships, gift certificates, and skate sharpen cards.
• Training concessions staff in skate rental & return, selling, handling, and performing skate sharpens.
• Schedules locker room assignments throughout the week and before tournaments over the weekend.
• Develops, implements, and assists with concessions duties and cleaning requirements. Following up and monitoring as to the completion of these duties daily. Reporting to the rink manager on any shortfalls in any areas or with any employees.
• Responsible for inventory management. This includes the ordering and purchasing of both saleable product and cleaning supplies. Working to help reduce shrinkage through watching inventory closely, watching to see that product is paid for, watching expiration dates and rotating stock appropriately and marking expiring items down as necessary. This also includes going to local grocery stores and other businesses to purchase goods, bring back to rink and stock appropriately.
• Manage concessions operations in compliance with State and Local Health Department rules and regulations.
• Required to work evenings, weekends, tournaments, and special events as necessary. This person should expect to be working at least 2-3 nights per week on a regular basis.
• The Concessions manager should be prepared to cover or help find coverage, if a concessions worker calls in sick or cannot make it to their scheduled shift for any reason.
• Responds to requests for ice rink information and resolves customer complaints. Works with drivers/ice technician, to make sure skaters are following established rink rules and being safe on the ice.
• Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
• Managing purchases with City credit card; including keeping receipts, coding expenses to their appropriate accounts, and completing monthly credit card reconciliation procedures.
• Working with other City departments, as necessary for a variety of reasons including service & maintenance of the building. Also working with outside organizations such as the school districts, Western Colorado University, and other community-based organizations on regular scheduled programs or other special events scheduled here at the ice rink or elsewhere in town.
• Must learn how to use the Sparx Skate Sharpening machine and Blackstone Sharpener and become proficient in sharpening customer’s and rental skates as necessary. Become familiar with other aspects of the ice rink facility including Zamboni garage & ice melt building operations, equipment room/plant & understanding readings from machinery, and ice surface conditions.
• Performs other duties as required.

• High school degree or equivalent education. Preferable education of an accredited four (4) year college or university with a degree.
• Two or more years of progressively responsible related experience in the customer service field, food service, and cash handling.
• Alternatively, any equivalent combination of education, experience, and training that…