Winter Ski and Ride School Sales Specialist

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Status:
Seasonal

Compensation:
Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience.

• This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

The Ski and Ride School sales specialist is responsible for all aspects of Ski and Ride School and Woodward on snow lesson sales and special programs coordination. Sales include but are not limited to group and private lessons, adult and youth seasonal programs and Woodward Copper programs. The Ski and Ride School sales specialists will work as a team selling and fulfilling online, over the phone and in person sales and reservations.

This is an indoor office position.

The Ski and Ride School Sales Specialist will ensure accurate customer relationship management in all aspects of Ski and Ride School sales while delivering exceptional customer service. The Specialists are responsible for inbound calls from the call center, or direct line, requesting lessons or special programs and outbound follow up calls to private lesson guests. The Specialist will assist customers with the booking, scheduling, payment, selection of instructor, time, day, location and whatever else the customer may request.

The ultimate goal of the Specialist is to provide exceptional customer service and accuracy on behalf of the customer as well as the operations of the Ski and Ride School. Furthermore, the Specialist is responsible for being informed about all aspects of the private lesson and special programs environment, as well as the other Ski and Ride school and Woodward products offered.

• Customer Relationship Management (CRM) - the ability to manage guest databases and relationships to drive sales.
• By using resort specific software (RTP) the sales specialist is able to sell & fulfill all Private Lesson, Adult and Youth Programs and other Ski and Ride School and Woodward products as needed.
• Maintaining membership data or entrant data
• Coordinate and schedule Volunteers and Employees for all Ski and Ride School and Woodward lessons and programs
• Provide support and communicate with SRS operations Supervisors on a daily basis
• Work with operations Supervisors to facilitate on-snow program coordination.
• Work together with SRS employees and volunteers when necessary to ensure smooth on-snow operations
• Daily opening & closing tasks including:
  Consolidate daily station reports, complete location reports, and be accountable for discrepancies in reported monies and back-up at the end of the day.

Offer guidance in the selection of these products appropriate to the needs of the guests. Handle all inquiries and complaints, either over the phone or in person, in a professional and competent manner Offer private lesson components to every calling guest and explain the importance and benefits to buying a private lesson

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees.

Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff. This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Is honest and has the highest integrity Is able to handle and manage confidential information Professional appearance. Adheres to all grooming guidelines Follows established policies and procedures Is supportive of Core Values Sets the example for others and is above reproach Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules. Is organized in tasks.

Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues. Can handle fast paced,…