Specialist, Occupancy Catholic Charities Archdiocese of Denver

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries:
Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self‑motivated and mission‑driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer and is committed to welcoming applicants and program participants of all faiths in an inclusive and welcoming environment.

An Occupancy Specialist supports affordable housing operations by managing waitlists, evaluating applicant eligibility, and coordinating resident services.

• Maintain waitlists and applicant files.
• Coordinate waiting‑list updates and purge.
• Organize and maintain electronic and paper files to keep all required records.
• Review applications to determine eligibility in compliance with affordable housing programs.
• Review HQS and explain program rules and regulations to prospective residents.
• Perform applicant pre‑qualification, verifying eligibility documentation such as criminal history, eviction notices, child support payments, references, and marriage licenses of all prospective residents.
• Verify household income through employers, social agencies, and other sources for applicants.
• Notify applicants of determination in writing and explain reasons.
• Coordinate the grievance process where applicable.
• Compile and update vacancy reports of all available rental units.
• Store and file all denied applications and other necessary documentation.
• Process and evaluate tenant transfer requests, including reasonable accommodations.
• Forward all completed files of eligible applicants to the Compliance Specialist.
• Answer and respond to telephone inquiries and prepare written correspondence as needed.
• Schedule site visits as appropriate with prospective residents.
• Assure realistic and consistent efforts toward resident involvement, positive resident relations, response to expressed resident needs, and development of social, educational, religious, and recreational programs.
• Address resident relations in conjunction with on‑site manager when necessary.

• Knowledge of HUD, LIHTC, CHFA, and other affordable housing requirements.
• Solid knowledge of Fair Housing Laws and compliance with Federal, State, and Local laws.
• Demonstrated ability to function as a supportive team member.
• Strong oral and written communication skills for a diverse population.
• Bachelor’s degree in a related field and three years of related work experience, including at least one year of supervisory experience in a housing environment.
• Valid driver’s license with satisfactory driving record.
• Understanding of the service population’s cultural and socioeconomic characteristics and appropriate client‑centered techniques and practices.
• Ability to interact effectively as a team member and independently with Agency staff and a diverse client base.
• Knowledge of rules and regulations governing public housing programs and state/local affordable housing laws.
• Knowledge of Fair Housing and Americans with Disabilities Act.
• Knowledge of HUD requirements and guidelines for public housing leasing to ensure residents meet eligibility requirements.

• Two to four years of related experience and/or training, or equivalent combination of education and experience.
• On‑site management experience is preferred.

• Valid Colorado driver’s license, satisfactory driving record, and proof of insurance.
• Accredited Residential Manager (ARM) certification preferred and may be required within twelve months of employment.

Training:
We provide a robust training curriculum that supports employees throughout their career. Training within the first year includes De‑escalation & Safety;
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