Child Support Specialist I or II

Position Overview

Under moderate supervision, this position maintains and manages a moderate caseload of some complexity, applying critical thinking and sound judgment to establish, modify, enforce, and collect child support obligations, ensuring the best possible outcomes for each case while adhering to both Colorado state and federal guidelines. These Specialists are involved in a range of key service areas, including Accounting, Intake, Enforcement, Establishment, and Modification, working collaboratively to meet the needs of each individual case.

Schedule:

Monday–Friday, 4 hours per day (20 hours/week)

• Salary Range:
  • Child Support Specialist I: $27.91/hr
  • Child Support Specialist II: $29.31 - $35.17/hr
• Free Recreation Center Pass (Gym & Pool)
• Exceptional medical, dental, & vision insurance
• Wellness discount available on insurance premiums

• Adheres to departmental policies and procedures, customer service standards, and compliance guidelines.
• Ensures cases are compliant with Colorado Revised Statutes, court records and other regulations governing the child support program.
• Prepares moderately complex legal documents for attorney use in court hearings and manage follow-up documentation processing.
• Researches, analyzes, and interprets court orders and financial documents to calculate child support amounts and arrears.
• Collaborates with counties, states, tribes, international jurisdictions, and other Human Services agencies to establish and enforce support orders for parentage, financial, and medical support.
• Monitors and verifies case activity to ensure timely and appropriate processing.
• Updates and maintains case information in Automated Child Support Enforcement System (ACSES) and Electronic Document Management System.
• Maintains a detailed, chronological case history including work performed, interactions, and legal or administrative decisions.
• Enters complex data through multiple County and State computer systems requiring detailed, specific program knowledge.
• Conducts locate functions to gather contact, employment, and financial information to determine monthly support obligations.
• Manages day-to-day communication with clients, employers, and agencies, responding to inquiries and providing accurate explanations of child support regulations, policies, and procedures to ensure case updates and compliance.
• Ascertains barriers and makes referrals for additional services as appropriate.
• Participates in State and Federal Work groups.

• High School Diploma/GED - required
• Bilingual skills - preferred

• Child Support Specialist I: 1 year experience working with the public in a professional office or administrative position.
• Child Support Specialist II: 1 year experience working with the public in a public assistance program.

Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience.

New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: in-person or virtual interviews, reference checks, and background checks, which may include local police check, DMV check, and sex-offender registry.

• Must possess and maintain a valid driver’s license and safe driving record for continued employment.
• Fingerprint checks through CBI/FBI required.
• Central Registry/TRAILS check.
• Child Support Registry check.

• Work is generally scheduled Monday through Friday with some evening and weekend hours.
• Work is performed at City/County work locations with the ability to perform some duties remotely in accordance with Broomfield’s remote work policy and approval by the supervisor/manager.
• Tasks may require the use of a computer for several hours.
• Regular, predictable attendance required.
• The noise level in the environment is moderate.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee is occasionally required to reach with hands and arms, stand, climb or balance, stoop, kneel, crouch, or crawl.
• Physical demands are described as sedentary (exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Travel by automobile is required to attend court and meetings.