Child Welfare Support Specialist - Bilingual

Job Title

Customer Service/Lobby Support

Customer Service/Lobby Support - 40%

• Answer incoming phone calls when at the front desk.
• Identify efficiently and accurately the caller's need and direct caller to the proper extension or department employee in a customer focused manner.
• Provide calm, respectful responses to individuals in stress filled situations.
• Greet and direct walk-in customers and visitors and identifies the purpose of the visit and provide assistance as needed.
• Provide Spanish/English interpretation for Child Welfare staff.
• Interpretation will be performed at the Department, on the telephone, or out in the field accompanying a caseworker to an identified home or other location of a case participant.
• Oversee lobby; lock and unlock doors daily.
• Monitor unauthorized posting in the lobby area.
• Keep the lobby area clean of debris and wipe down hard surfaces throughout the day.

Administrative - 40%

• Perform a variety of clerical duties that includes data entry, imaging/scanning, mail distribution, copying and assembly of informational packets.
• Responsible for delivering necessary paper to all copy machines.
• Replace toner in copy machines and printers.
• Responsible for maintaining stock of resource material and application packets in lobby and placing supply orders monthly.
• Set up ongoing Foster Care Review schedule coordinating with individual caseworker's calendars and the State reviewers.
• Mail out letters to invite all individuals involved in scheduled Foster Care Reviews.
• Print and deliver court orders to caseworkers.
• Complete redaction for Discovery requests for Legal.

Collaboration - 20%

• Assist Child Welfare staff with various background checks and documentation.
• Perform various legal searches and COVES checks to obtain Colorado birth certificates.
• Assist in preparation of meeting rooms for all family engagement meetings, assisting in setting up technical equipment for teleconferencing, preparing visual aids and other requested services.
• Assist in keeping the meeting rooms clean by wiping down the table, chairs, refilling water pitchers, and restocking drinking cups before and after meetings.
• Follow policies and procedures, the Weld County Code of Conduct, and adhere to strict confidentiality guidelines and appropriate releases of information outlined in both.
• Understand and implement rules and regulations for Child Welfare organizations in Colorado outlined in the State of Colorado Department of Human Services Volume 7 guidelines.
• Demonstrate a high level of professionalism, active listening, and verbal and written communication during all interactions.
• Interact in various settings with internal and external customers, Department and Division leadership, and other professionals and stakeholders.

Required for all positions

• Other duties as needed

Required Education

• High School or equivalent

Experience Qualifications

• 1 year of experience working with customers.

Preferred Education

• Associate's Degree

Preferred Experience

• Experience working in a public or private human services organization.
• Experience working in a Child Welfare environment.
• 2 years of full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.

Bilingual

Required:

Yes

Bilingual Use Type:
Verbal/Written Advanced

Skills and Abilities

• Candidate must possess the ability to work as part of a team and independently to achieve necessary results.
• Candidate must possess the ability to manage multiple tasks under time constraints.
• Candidate must possess the ability to enter data into several different computer programs.
• Candidate must possess the ability to learn and apply new computer skills on a regular basis.
• Candidate must possess the knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
• Candidate must possess ability to keyboard at 35 words per minute.
• Candidate must possess the ability to read and write Spanish in a proficient manner.
• Candidate must possess the ability to interpret between English and Spanish using the professional language.
• Candidate must possess the ability to read and comprehend instructions, correspondence, and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress and conflict filled situations while remaining calm and professional.
• Candidate must be well versed in effective conflict resolution and possess ability to deescalate hostile situations.
• Candidate must be able to provide…