Child Welfare Support Specialist - Bilingual

Compensation Range $22.93 - $29.35-Job Description Summary Serves as the initial engagement point for the Division of Child Welfare. Greets visitors in a courteous, efficient manner, with a focus on customer success. Answers general questions and helps customers. Works collaboratively with, and provides clerical and other support to, other members of the Child Welfare team.

Primary location will be at the Chase/Annex building, but employee may perform work at one of the other satellite offices when required. Reliable, predictable, attendance Monday through Friday 8 a.m. to 5 p.m. Reliable, predictable, attendance within designated scheduled hours. This position is in-person and not eligible for telework options.

Ideal candidate traits:
1. Have a clear understanding of how workplace communication increases productivity and efficiency.
2. Ability to adjust workflow due to ever-changing priorities throughout the workday.
3. A true passion for teamwork and collaboration.
4. Ability to work with families in a high stress high trauma environment and remain calm and professional.
5. Someone who looks for opportunities to utilize their skills to improve the functionality and efficiency of the Department.
6. Able to establish strong relationships with peers and maintain a positive outlook.

- Job Description Customer Service/Lobby Support - 40%
Answer incoming phone calls when at the front desk.

Identify efficiently and accurately the caller’s need and direct caller to the proper extension or department employee in a customer focused manner.

Provide calm, respectful responses to individuals in stress filled situations.

Greet and direct walk-in customers and visitors and identifies the purpose of the visit and provide assistance as needed.

Provide Spanish/English interpretation for Child Welfare staff.

Interpretation will be performed at the Department, on the telephone, or out in the field accompanying a caseworker to an identified home or other location of a case participant.

Oversee lobby; lock and unlock doors daily.

Monitor unauthorized posting in the lobby area.

Keep the lobby area clean of debris and wipe down hard surfaces throughout the day.

Administrative - 40%
Perform a variety of clerical duties that includes data entry, imaging/scanning, mail distribution, copying and assembly of informational packets.

Responsible for delivering necessary paper to all copy machines.

Replace toner in copy machines and printers.

Responsible for maintaining stock of resource material and application packets in lobby and placing supply orders monthly.

Set up ongoing Foster Care Review schedule coordinating with individual caseworker’s calendars and the State reviewers.

Mail out letters to invite all individuals involved in scheduled Foster Care Reviews.

Print and deliver court orders to caseworkers.

Complete redaction for Discovery requests for Legal.

Collaboration - 20%
Assist Child Welfare staff with various background checks and documentation.

Perform various legal searches and COVES checks to obtain Colorado birth certificates.

Assist in preparation of meeting rooms for all family engagement meetings, assisting in setting up technical equipment for teleconferencing, preparing visual aids and other requested services.

Assist in keeping the meeting rooms clean by wiping down the table, chairs, refilling water pitchers, and restocking drinking cups before and after meetings.

Follow policies and procedures, the Weld County Code of Conduct, and adhere to strict confidentiality guidelines and appropriate releases of information outlined in both.

Understand and implement rules and regulations for Child Welfare organizations in Colorado outlined in the State of Colorado Department of Human Services Volume 7 guidelines.

Demonstrate a high level of professionalism, active listening, and verbal and written communication during all interactions.

Interact in various settings with internal and external customers, Department and Division leadership, and other professionals and stakeholders.

Required for all positions

Other duties as needed-Required Qualifications Required Education High School or equivalent

Experience Qualifications1 year of experience working with customers.

Preferred Education Associate's Degree

Preferred Experience Experience working in a public or private human services organization.

Experience working in a Child Welfare environment.
2 years of full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.

Bilingual

Required:

Yes Bilingual Use Type:
Verbal/Written Advanced

Skills and Abilities

Candidate must possess the ability to work as part of a team and independently to achieve necessary results.

Candidate must possess the ability to manage multiple tasks under time constraints.

Candidate must possess the ability to enter data into several different computer programs.

Candidate must possess the ability to learn and apply new computer skills on a regular basis.

Candidate must…