Senior Commercial Invoicing Representative

Senior Commercial Invoicing Representative

We're looking for a Senior Commercial Invoicing Representative to join our growing team. This is a newly created position that offers the opportunity to build processes, drive improvements, and become a trusted partner for a key customer.

If you enjoy analyzing data, identifying trends, solving complex problems, and working directly with customers to improve outcomes, this could be the perfect next step in your career.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage the invoicing process and ensure all invoices are accurate and released on time according to SOPs
• Responsible for root cause analysis for invoicing issues
• Creation and implementation of SOP's and solutions
• Manage and complete customer specific invoice requests
• Utilize problem solving and critical thinking skills to work with customer account teams and customers to resolve invoicing issues and questions
• Align with cross-functional teams to enhance and ensure consistent processes with accounts receivable, account team, and collections team on matters of delinquent accounts
• Responsible for proposing/developing solutions for invoicing process improvement
• Maintain and oversee professional relationships with their customers' Accounts Payable teams to ensure our invoicing practices are aligned and current
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required:

• High School Diploma or GED equivalent
• Minimum 4 years of customer service experience
• Strong analytical skills with experience interpreting data and identifying trends

Preferred:

• Proficient in Microsoft Office Suite of Programs
• Previous experience with the Navisphere system
• Strong written and verbal communication skills
• Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
• Strong interpersonal skills
• Critical thinking skills and the ability to use own judgement and make decisions
• Self-motivated and the ability to work independently
• Effective in multitasking and prioritizing their skills and time
• Basic understanding of LTL contracts, rules, and regulations
• Familiarity with automation and/or AI-driven technology in billing or operations

Compensation Range

$19.95 - $31.55

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page