Library Service Clerk - East Branch Job Green Bay area,Wisconsin USA,Administrative/Clerical

Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.

Typical Schedule:

Tuesdays: 2:00 pm - 6:00 pm
Wednesdays: 2:00 pm - 6:00 pm
Thursdays: 1:30 pm - 5:15 pm
Fridays: 1:30 pm - 5:15 pm
Saturdays: 11:45 am - 4:15 pm

1. Perform general circulation and customer service functions.

Greet customers in friendly and professional manner

Check in and out library materials accurately and efficiently

Prepare and process delivery among library locations

Process holds, includes placing holds, receiving holds, making holds available for pickup

Use the Library catalog or circulation system to search for items

Receive and process payments

Answer basic customer questions

Refer advanced customer questions to other staff as appropriate

Provide assistance with computers

Assist customers in finding specific items on shelves

2. Maintain the order and neatness of collections throughout the Library

Re-shelve library materials to the proper locations and shift as necessary

Ensure that materials are in the correct order on the shelves (Shelf Reading)

Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displays

Perform basic cleaning and repair of library materials

3. Assist library staff with other branch or department functions

Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or Manager

Promote library programs, resources, and services to customers

Search for library materials as instructed

Perform duties related to library opening and closing

Reports customer behavior issues to associate level staff or higher

Attend and participate in staff and departmental meetings, as well as training sessions

Perform other related duties as needed or assigned

Education and Experience

High School Diploma or equivalent

Effectively administer Brown County Library policies and procedures

Demonstrate strong verbal and written communication skills

Perform accurate cash handling

Sort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materials

Re-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%

Represent the Library in a responsible, professional, and trustworthy manner

Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base

Effectively use excellent customer service and communication skills when interacting with co-workers and customers

Remain calm during stressful situations

Work independently with minimal supervision

Appropriately multitask and prioritize

Work efficiently while paying close attention to detail

Follow detailed verbal and written instructions

Perform repetitive, routine procedures

Meet the flexible scheduling needs of the Library

Adapt to changes in the work environment

Demonstrate basic computer skills, including keyboarding, word processing, and email

Effectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer

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